Assistant Manager

TITLE: Assistant Store Manager

Retail Program

PURPOSE:

• To assist in developing, directing, and managing marketing program for a retail store using efficient and approved business practices that will realize the greatest potential revenue from available material.
• To review and analyze the results of store sales in order to establish performance standards, detect trends, and determining proper courses of action.
• To help develop the sales ability of disabled workers in order to prepare them for positions in competitive industry.
• To help train and motivate Sales Clerks to produce sales and perform their duties properly.
• To produce sales through the use of: display techniques: knowledge of the quality, characteristics, and merits of the merchandise and approved sales methods.
• To make routine operational decisions within organizational policy, when Store Manager is not available.

ESSENTIAL FUNCTIONS:

• Customer Service:
  • Promote a friendly and welcoming environment for all customers at all times.
  • Project a friendly, positive, and professional demeanor throughout the work day.
  • Greet all customers as they enter the store in a positive and professional manor.
  • Treat all customers equally with respect and kindness.
  • Maintain a positive, team oriented relationship with fellow associates and supervisors.
  • Actively greet and engage all customers while performing work duties.
  • Assist customers in determining location and selection of desired merchandise. Immediately cease all work duties to assist customers.
  • Answer all phone calls promptly and in a pleasant and professional manner while using the approved script.
  • Maintain store cleanliness, organization, and sizing in order to promote a pleasant and safe shopping experience for all customers.
  • Actively strive to resolve all customer concerns, complaints and conflicts while maintaining a positive and friendly attitude. Seek supervisor assistance if unable to personally resolve issue.
  • Consistently monitor customer checkout times and provide prompt aid to appropriately expedite transactions.
  • Process friendly, efficient, and accurate cash register transactions while focusing exclusively on the customer.
  • Count change back to every customer.
  • Thank every customer for their purchase and their support of the Goodwill Mission
• Demonstrate excellent customer service skills while also actively reinforcing Associate customer service job requirements.
• Possess an understanding of and a commitment to the Goodwill Mission.
• Demonstrate effective communication of the Goodwill Mission to customers, either verbally or through Mission related literature or messaging.
• Assists, maintains, and improves general conditions of the store in a way that will reflect and promote the high standards of Goodwill Industries.
• Maintains up-to-date store when Store Manager is not available.
• Monitor constantly for any suspicious customer or associate behavior and promptly report any instance of theft to a supervisor.
• Promote safe conditions for all customers and staff and perform proper fire safety procedures.
• Promptly report any accidents/incidents and unsafe conditions or actions to a supervisor.
• Assures that the premises of the store is clean, neat, and orderly and that all safety practices are observed; and that each person is aware of his/her responsibilities for the prevention of fires; assures that daily inspections are made just prior to closing of each store.
• Keeps Store Manager informed of progress and problems.
• Can schedule store associates using approved number of hours and providing appropriate and adequate manpower of the store when necessary.
• Displays merchandise in correct manner.
• Prepares merchandise for proper stock rotation.
• Operates cash register properly.
• Prepares required daily sales reports.
• Makes daily