Patient Service Coordinator

Location Detail:
1244 Storrs Road Mansfield

Shift Detail:
Monday-Friday Please note: This position will be based in Storrs for the first year and will transition to Plainfield thereafter.

Start here at Hartford HealthCare and be part of something better

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do. We invite you to become part of Connecticut's most comprehensive healthcare network.

Hartford HealthCare Medical Group
is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

At Hartford HealthCare Medical Group We Offer

• Supportive environment to promote professional and interpersonal development and growth
• Tuition Reimbursement up to $5,250.00 after six months of employment and up to 40% tuition discounts with partnering institutions for colleague AND dependents
• Medical, dental and vision coverage options
• Generous PTO to promote work/life balance
• Employee assistance and wellness programs including a strong focus on promoting mental health
• Discounts on services, products and optional coverages – movie tickets, pet insurance, travel and more

Job Summary
Serves patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts. Responsible for creating a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations. Responsible for scheduling appointments which will provide timely, accurate, friendly, and clinically appropriate patient access. The Patient Service Coordinator responds to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards.

• Delivers exceptional customer service with the HHC brand experience.
• Welcomes patients in person or on the telephone and takes detailed messages as needed.
• Registers arriving patients, includes insurance verifications, patient demographic updates, and video visits.
• Uses Epic, patient portal and appointment reminder systems, mobile applications, and other forms of technology to manage scheduling, interact with patients and providers, and update files and patients' records.
• Manages high call volumes. Follows Standard Work to ensure efficient patient experience.
• Corresponds with clinical operations and/or providers as necessary. Transfers calls as appropriate to clinical team members, including complaints and escalations.
• Schedules patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.).
• Schedules follow-up appointments and associated testing, documents these appointments and ensures the necessary referral authorization is obtained.
• Collects co-payments and office charges as needed and explains office