In Room Dining Server

FULL-TIME STATUS BENEFITS:

• Medical
• Dental
• Vision
• Pet Insurance
• Employer paid Life/STD/LTD
• Fully vested 401k with company match
• Complementary Parking for Full Time Associates
• Employee Assistance Program
• PTO
• Holiday Pay (Hourly)
• Recognition Program
• Marriott Hotel Travel Discounts

POSITION OVERVIEW

The In-Room Dining Server delivers food and beverage orders to guest rooms, including amenities, to hotel standards. They also stock, maintain, and charge in-room refreshment center items. They assist in the maintenance of the In-Room Dining area and equipment, and provide courteous, attentive, and elevated service.
DUTIES AND RESPONSIBILITIES

• Maintain complete knowledge and comply with all departmental policies, service standards, and standard operating procedures.
• Serve alcoholic beverages, non-alcoholic beverages, and meals to guests, courteously and efficiently, according to hotel specifications.
• Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Assist in the maintenance of the outlet area and equipment.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Maintain complete knowledge of all menu items, liquor brands, beer brands, and non-alcoholic selections available in the assigned outlet.
• Maintain complete knowledge of the particular characteristics and description of every wine and champagne on the wine list.
• Maintain complete knowledge of designated glassware and garnishes for each drink.
• Maintain complete knowledge of table/seat/station/room numbers, proper table set-ups, room capacity, hours of operation, menus, price range, and dress code of assigned outlet.
• Maintain complete knowledge of equipment and use only as intended.
• Maintain positive guest relations at all times and resolve all guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minor, intoxicated persons, and drunk driving.
• Maintain complete knowledge of the Point of Sale system and work with manager to report and resolve system issues, should they arise.
• Obtain assigned