Front Office Manager

About The Position
We are seeking a dedicated, experienced, and hands-on
Front Office Manager
to lead our front desk team and ensure every guest enjoys an exceptional stay. The ideal candidate is a strong leader with excellent communication skills, a passion for hospitality, and the ability to thrive in a fast-paced environment.

Key Responsibilities

• Oversee daily front desk operations, ensuring smooth check-ins, check-outs, and guest service.
• Train, coach, and supervise front desk agents and night audit staff.
• Handle guest concerns promptly and professionally, ensuring guest satisfaction.
• Maintain accurate records, reports, and financial reconciliations.
• Manage scheduling, payroll approvals, and staffing levels based on occupancy.
• Ensure compliance with brand standards, safety procedures, and company policies.
• Collaborate with Housekeeping and Maintenance to ensure room readiness and property cleanliness.
• Monitor and improve guest satisfaction scores.
• Assist with reservations, group blocks, and rate management as needed.
• Maintain a welcoming, service-focused front office environment.

Qualifications

• Previous hotel front desk supervisory or management experience required.
• Strong leadership, communication, and customer service skills.
• Proficiency in hotel PMS systems (Autoclerk preferred but not required)
• Ability to multitask, solve problems, and remain calm under pressure.
• a strong understanding of hotel operations and brand standards.
• Flexible availability, including weekends and holidays.

Preferred Skills

• Experience with guest satisfaction programs and reporting.
• Knowledge of night audit procedures.
• Bilingual (English/Spanish) is a plus.

Benefits

• Competitive pay
• Paid time off
• Health, dental, and vision options (if applicable)
• Employee discounts
• Opportunity for growth and advancement