Technology Services Technician

JOB TITLE: Technology Services Technician WAGE/HOUR STATUS:   Non-Exempt

REPORTS TO: Customer Service Coordinator

DEPT./SCHOOL:      District wide DATE REVISED:      April 2022

PRIMARY PURPOSE:

Repair and maintain district-wide technology equipment and applications including but not limited to: computer hardware, peripherals, data communications, software configuration, data integrity, wireless connectivity and applications

QUALIFICATIONS:   

Minimum Education/Certification:

High School diploma or GED required

Prior certification in one or more technical certifications (CompTIA A+, Net+, Security+ /

Microsoft MCP, MCDST / Apple ACSP / or similar)

Associates Degree in computer-related field or equivalent preferred

Special Knowledge/Skills:

Knowledge of computer and software installation and maintenance

Knowledge of the Windows, Mac, Chrome, Android, and iOS operating systems

Abilility to provide customer support via telephone, remote access and on site assistance

Knowledge of wireless networking protocols, clients, and access points

Mastery of the Microsoft Office productivity suite

Ability to develop and maintain documentation of systems and methods

Knowledge of mobile computing platforms and management

Minimum Experience:

Two years installing, repairing and upgrading Windows, Mac, iOS, Android, and/or Chrome hardware and software, computer peripherals, network cabling and fiber, and wireless networks     

MAJOR RESPONSIBILITIES AND DUTIES:

1. Monitors security compliance in accordance with policies and procedures
2. Provide direction to end-users for the appropriate care and maintenance of computing and communications equipment
3. Prepare and deliver computer hardware to the campuses
4. Repair computer hardware or arrange to have it repaired by an outside source if under warranty or beyond normal requirements
5. Install educational software approved by the Department of Technology
6. Use Help Desk software to prioritize work, identify trends and document productivity
7. Analyze and troubleshoot hardware, software and data integrity issues, correct problems and return computing systems and data to full functionality using independent judgment and initiative
8. Conduct integration testing of computing systems, peripherals, and software
9. Provide technical telephone, remote, and on-site support for all related software, hardware, data, and communication systems
10. Configure, install, upgrade and support Local Area Networks (LAN), laptops and standalone PC's, and peripherals
11. Image and replace computer equipment and peripherals on an as needed or provided basis
12. Provide collaborative input to research and development of new technology integration
13. Develop and deliver technical application and hardware training for technology team and other SMCISD staff
14. Participate in department-led training, research, and special projects
15. Recommend and/or develop department training, research efforts, and special projects
16. Comply with policies established by federal and state law, State Board of Education rules, and local board policy
17. Work effectively with people; be innovative and service-oriented
18. Perform other duties as assigned by supervisor
19. Recommend, evaluate, and implement systems to improve the efficiency of the Technology Services team
20. Promote collegiality and a positive work environment

WORKING CONDITIONS:

Mental Demands:

Ability to communicate effectively (verbal and written); interpret policy, procedures, and data; maintain control under stress

Physical Demands/Environmental Factors:

Frequent district and occasional statewide travel in personal vehicle; frequent prolonged and irregular hours; perform computer installation, maintenance, and repair in a variety of district locations; moderate lifting and carrying