General Manager

TWIN PEAKS JOB DESCRIPTION: General Manager

GENERAL PURPOSE OF THE JOB:

This job requires the General Manager to direct the work of all team members to include Managers to create and maintain a profitable store environment that provides best-in-class service, hospitality to every guest. The General Manager must also manage costs, recruiting efforts, LSM, training and ensure that proper policies are followed, including employment and incident documentation. The General Manager is very hands-on and will be responsible for the daily operations. You must be dependable, self-reliant, have wonderful guest hospitality, coaching and teaching skills. The essence of this promise is to guarantee that every guest may walk into a Twin Peaks to be promptly welcomed and entertained by physically fit, attractive and engaging Twin Peaks Girls, who simultaneously deliver hot, tasty food and 29-degree beer. It is vital that you combine strong organizational and prioritization skills with professional dedication and a team-oriented attitude.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The duties and responsibilities of a General Manager include, but are not limited to:

• Effectively teach, motivate, coach and discipline all staff, including assistant managers, the HOH, and Twin Peaks Girls. Must garner the respect of all employees.
• Be proficient with interviewing, warning, counseling, hiring and firing employees, and ensure that all such events are properly documented.
• Cash handling procedures are being followed.
• Help with management development.
• Proactively recruit as needed.
• Hold kitchen staff accountable to standards, ticket times, safety, and sanitation guideline.
• Handles volume and stress with composure and finesse.
• Upholds the standards and expectations.
• Knowledge of systems, methods and processes that contribute to great execution.
• Respectfully and properly handle all issues of alleged discrimination or harassment in accordance with policy, contacting your VP of Operations immediately.
• Maintain an atmosphere free of intimidation, discrimination, harassment, poor attitude, or poor work performance.
• Drive sales by working with other Managers, Twin Peaks Girls and HOH team members to execute excellent operations.
• Effectively coach and counsel. Hold team members and managers accountable to standards and be willing to correct standards that are not met in any area of Twin Peaks.
• Maintain organized and updated training schedules, programs and materials for new employees. Effectively execute training and development programs.
• Practice sound inventory control.
• PNL/COGs/Bar, Food and Labor cost controlling.
• Dress and act professionally each day to set a good example for all employees.
• HOH and FOH productivity.
• Enforcing safety and sanitary practices, maintenance and regulatory compliance for the kitchen area. Upholds standards of cleanliness per EcoSure/Health Department Compliance and maintains a rating of A.
• Reviews schedules on a weekly basis and ranking report. Managing staffing levels and shift assignments.
• Audit ready always. (Daily/Shift Critical Audits)
• Paying invoices/Reviewing invoices
• Ensuring asset protection and security is in place. Examples: back door, liquor cabinet, storage rooms stay locked.
• Maintaining and staying within compliance for Peaks Point Training.
• Assistant Management reviews.
• Proper state food certificates all up to date with none being expired and ensuring system is in place so they have certificate day 1 of employment. (if applicable)
• Helping to ensure all managers food/alcohol certifications and food cards are in date. (if applicable)
• Ensure that alcohol is always served responsibly and in accordance with the law.
• Mathematical skills necessary to understand PNL, cost controlling, etc.
• Uniform Standards followed (FOH/HOH/Management)
• Restaurant overall Organization and Cleanliness.
• R&M program.
• Employee files up to date with proper documentation.
  Ensuring that operational basics and standards are adhered to with total commitment and passion: includes line checks, critical line checks, scheduling, standards, security, testing, training, cook times, etc.

SUPERVISION RECEIVED:

This position will report to their VP of Operations and Regional General Manager.

SUPERVISION EXERCISED:

Managers and full restaurant staff.

UNIFORM STANDADS: The General Manager must look professional always.

• Twin Peaks logo, non-wrinkled polo (tucked in).
• Slacks- black, navy, brown, khaki, grey or Jeans- stylish, fitted; NO - stains, tears, holes, frayed seams/cuffs or bleaching.
• Socks- appropriate dress socks for slacks or jeans.
• Shoes- non-slip, closed toe dress shoe rubber soled or suitable work shoes. Belt to match.
• O Hats (HOH only) NO Ponytails, mullets, fo/mohawks, exotic unnatural hair colors NO Facial piercings, NO Shirts with brand name words or logos (Vendor logos, Affliction, Ed Hardy, etc.), NO Suits or ties, NO Shorts, NO Work out/yoga pants, leggings, NO Dresses or skirts, NO White socks with dark pants and NO Sandals or sneakers.

QUALIFICATIONS & SKILLS:

• Must have substantial leadership experience in high-volume restaurants and/or bars.
• Ability to apply common-sense understanding to carry out multi-step instructions. Ability to deal with quickly changing situations with many variables. Ability to mathematically compute proper change, accurately perform checkouts for employees, cash handling procedures followed and compute correct