Facility Management

Discovery Mood & Anxiety

Discovery Mood and Anxiety Program is a national leader in behavioral healthcare and one of the fastest growing companies in the field. DBH offers world-class treatment for those struggling with mental health and places a high priority on seeking employees who share our passion for improving the lives we serve.

Since 1997, Discovery Mood and Anxiety Programs, DBH's Mental Health Disorder Division, has helped thousands of patients discover their path to the full and rewarding lives they deserve with evidence-based and inclusive treatment options.

Position Summary:
The Operations Manager works collaboratively with their direct supervisor to manage the program and facility. The Facility Manager is responsible for managing the milieu staff and promoting a positive work culture withing the program. The Operations Manager also takes responsibility for the physical facility and condition of the milieu to ensure the treatment spaces are safe, secure, and therapeutic. The Operations Manager collaborates with their direct supervisor and Operations to assure internal quality care, state licensing, and Joint Commission accreditation standards are met.

Essential Job Functions:

• Assigns tasks related to the admission and intake process to the milieu staff, as appropriate.
• Supports the patient discharge process and assigns duties to milieu staff, as necessary.
• Participates in weekly treatment team meetings and contributes insights from milieu staff.
• Takes notes during the treatment team meetings regarding patient care and facility needs, and publishes these for staff to review.
• Facilitates Community Meeting, weekly, and any other psychoeducational groups, as needed.
• Provides oversight of groups being led by milieu staff and assists as needed.
• Ensures adherence by the entire staff to the program schedule.
• Manages patient charts and completes audits in a timely manner.
• Responsible for the entire hiring process of milieu staff. Works collaboratively with the Executive Director and Human Resources to ensure the program is staffed efficiently and adequately.
• Trains all new milieu staff within their scope and coordinates training with clinical team members, as appropriate.
• Supports in facilitating 90-day, annual performance reviews, and growth plans for milieu staff.
• Manages milieu employees' schedules to ensure that all shifts are covered, and staff are not incurring overtime hours.
• Oversees timekeeping system to ensure that all timecards are submitted to payroll in a timely manner and reports any error or corrections to payroll as soon as possible.
• Possesses a complete and working knowledge of milieu staff job description to be able to support and supervise milieu staff.
• Responsible for covering milieu shifts, when needed.
• Functions as the Infection Control Officer and ensure staff adherence to Infection Control Protocols.
• Must be proficient in all company, Joint Commission, and HIPAA policies and procedures.
• Co-facilitates monthly employee trainings.
• Required to sit at a meal and/or snack a minimum of once per week.
• Maintains inventory of household and office supplies and assures the facility is appropriately stocked.
• Maintains awareness of the budget and ensures program is staying within the OpEx budgets.
• Responsible for the maintenance of the facility and provides weekly feedback to the home office regarding any environment of care issues.
• Responsible for the maintenance of the facility vehicle.
• Performs/assigns emergency drills and assures the appropriate documentation is completed and submitted.
• Coordinates and communicates weekly community outing for approved patients.
• Participates in a weekly on call rotation alternating with team members.
• Direct care staff duties as assigned

Core Competencies:

• Ability to run groups effectively AEB providing a check-in, engaging all members, and providing structure to group format. (Formal observation)
• Able to show effective writing and communication skills AEB documentation review, email timeliness, and verbal communication with staff and patients. (formal observation and record review) add timeliness with documentation
• Ability to support in meal prep and meal support AEB accurate portioning, following proper kitchen safety & sanitation guidelines, engaging patients during meal, and able to provide redirection as needed. (Formal observation)
• Ability to manage staff in a way that improves their ability to succeed on the job AEB creating a staff schedule, program schedule, and run a staff meeting (formal observation)
• Ability to lead a group of individuals at a multi-disciplinary level AEB overseeing the hiring, training, development, and day-to-day management of employees.
• Ability to manage and have the knowledge of different operating systems including but not limited to Human Resource (HR), Microsoft 365, Electronic Medical Record (EMR), and Compliance software systems. AEB submits documentation and inspections on a timely basis.
• Ability to make and take responsibility for decisions in a timely manner AEB making decisions in alignment with policies, procedures, and company directives.

Knowledge, Education, & Experience:

• Bachelor's degree or three years of experience working within the mental health field, required
• One year of management experience, preferred
• Obtain CPI certification within 90 days of hire
• Obtain CPR, AED, and First Aid certification within 90 days of hire.
• Obtain ServSafe certification within 90 day of hire.
• Must possess a current driver's license and be in good standing

Physical Demands:
The physical demands outlined here represent those that are typically required of an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

While performing the duties of this job, the employee is regularly required to do the following:

• Engages in sustained power grasping and pushing/pulling motions
• Exposure to dust, gas, odors, liquids, or fumes
• Intermittent lifting and carrying up to 40 pounds, transporting object usually by hand, arm, or shoulder
• Hand/eyecoordination: Performing work using both
• Working with hands: Seizing, holding, and grasping
• Able to lift by raising or lowering an object from one level to another
• The ability to respond quickly to emergency situations, which may involve running or moving rapidly.
• Frequent standing and walkingfor extended periods, often throughout the entire shift.
• Potential exposure to infectious diseases, bloodborne pathogens, and hazardous materials, requiring adherence to safety and PPE protocols.

Arbitration Agreement:
As a condition of employment, all candidates must agree to and sign a pre-employment arbitration agreement. This agreement requires that any disputes arising out of or related to employment with Discovery Practice Management will be resolved through binding arbitration rather than through litigation in court.

Discovery Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives, experiences, and strives to hire and retain a diverse workforce.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin.