Technical Design Authority
KBC Technologies Group
- Reading, England, United Kingdom
- Reading, England, United Kingdom
Über
IT services, consulting, and business solutions company , is looking for an experienced
BMC Helix Technical Delivery Authority
to lead the
end‑to‑end delivery of complex BMC Helix ITSM solutions . This role combines
solution architecture, technical leadership, and project governance , ensuring high‑quality outcomes aligned with business objectives and ITIL best practices.
Key Responsibilities
Define, validate, and govern
BMC Helix architecture
across ITSM Suite, Digital Workplace, CMDB, and Smart IT.
Design
scalable, secure, and maintainable solutions
using BMC Helix Innovation Studio and Business Workflows.
Ensure alignment with
ITIL best practices and enterprise standards .
Architect and implement
integrations with third‑party systems
(e.g., Active Directory, Orchestrators, Service Assurance tools).
Configure and manage
APIs, web services, and middleware
for seamless data exchange.
Lead complex integrations such as
CMDB reconciliation, auto‑ticketing, and identity management .
Own
technical delivery across multiple projects , ensuring governance and quality standards.
Conduct
risk assessments , manage dependencies, and implement mitigation strategies.
Balance customization vs. out‑of‑the‑box capabilities to minimize technical debt.
Collaborate with PMO on
delivery planning, timelines, and resource allocation .
Drive
Agile execution models
(Scrum, iterative releases) for BMC Helix implementations.
Provide
status reporting, stakeholder communication, and escalation management .
Validate solution performance through
E2E testing, UAT, and go‑live readiness .
Implement
monitoring and health checks
for CMDB and ITSM modules.
Identify opportunities for
automation and process optimization .
5+ years in
BMC Helix / Remedy ITSM architecture and delivery .
Hands‑on experience with
AR System, Atrium CMDB, Digital Workplace, Smart IT, and Smart Reporting .
Strong knowledge of
ITSM processes : Incident, Change, Problem, Service Request.
Proven experience integrating BMC Helix with
external platforms
(AD, orchestrators, discovery tools).
Familiarity with
APIs, web services, and data migration strategies .
Experience in
Agile and Waterfall project methodologies .
Ability to manage
multi‑vendor environments
and complex delivery landscapes.
Strong technical leadership, decision‑making, and delivery ownership.
Excellent
customer interaction and stakeholder engagement skills .
Experience working in
large‑scale or regulated enterprise environments .
Why Join?
Be part of a
leading global IT services and consulting organization .
Lead
enterprise‑scale BMC Helix implementations .
Hybrid working with
flexible onsite days .
Work in a
collaborative environment
with technical ownership and visibility.
Opportunities for
upskilling and career progression .
#J-18808-Ljbffr
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot stammt von einer Partnerplattform von TieTalent. Klicken Sie auf „Jetzt Bewerben“, um Ihre Bewerbung direkt auf deren Website einzureichen.