Field Desktop Support Specialist

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Indiana Office of Technology (IOT):

The Indiana Office of Technology provides cost-effective, secure, consistent, reliable enterprise-technology services to our partner agencies so that they can better serve our mutual customer, the Hoosier taxpayer. IOT will also act as the technology and solution enabler for the State, helping its partner agencies achieve business objectives and innovation.

Role Overview:

The Field Desktop Support Specialist provides desktop and software support for State agencies. You will load approved software, back up data, and restore data, ensuring that all equipment is operating at optimal performance levels. You will also assist with equipment relocations and ensuring that network connectivity is available. Issues that can't be resolved by the Field Desktop Support Specialist will be escalated to a Senior technician for Tier 3 Support.

This position is in the Fort Wayne, Indiana, field office and will serve Adams, Allen, Huntington, and Wells counties. Resiency in the service area is preferred. Reliable transportation is essential. Work-related travel is reimbursed if not using a state-owned vehicle.

Salary:

The salary for this position traditionally starts at $55,224 but may be commensurate with education or work experience.

Use our Compensation Calculator to view the total compensation package.

Responsibilities include:

• Installing Windows OS, software applications, and Microsoft updates on all devices.
• Processing and updating Job Orders from the Inventory Database for accuracy.
• Return devices back to stock for redeployment and remove devices from Active Directory to update billing records.
• Transport, Receive and Ship devices to office locations throughout the state maintaining inventory database records.
• Maintain loaner pool, immediate response pool and vaccination center equipment for immediate re-deployment.
• Maintain Warranty Certifications
• Perform hardware break/fix on devices covered under warranty.
• Troubleshoot break/fix devices to assist Desktop Support and PC Refresh technicians.
• Maintain inventory stock by keeping accurate records in inventory database and room is neat and organized
• Provide support to agency on site personnel who need assistance
• Communicates directly with Dispatch, Tier 3 Support, Software Distribution and Security Team for device support with Mail Orders, Imaging, Software Applications and support of International Travel devices.
• Provides support for Deployment Room staff
• Provide support to PC Refresh Project Managers.
• Performs new Asset (device) uploads in the inventory database.
• Provides back up to LAN Administrator Manager while out of the office.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

This position is exempt from overtime compensation for additional work hours that may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

Credentials:

• Bachelor's Degree and 1+ year of experience, or
• Associate's Degree and 2+ years of experience, or
• 3+ years of experience applying the below, outlined knowledge, skills, and abilities in a similar role.
• Related certifications and coursework may be considered for education or experience.

Additional qualifications:

• Specialized knowledge of network operating systems, designs, and protocols.
• Specialized knowledge of local area network concepts.
• Advanced knowledge of computer programming including computer languages, database design, work process charting and testing of programs.
• Specialized knowledge of technology equipment including operating characteristics and limitations.
• Working knowledge of operating systems and networking protocols.
• Working knowledge of distributed systems management software.
• Ability to read and understand complicated technical manuals on hardware, software, LAN design and administration along with effective communication skills.
• Able to perform essential functions with or without reasonable accommodation.

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees that includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings