Residential Supervisor

Title: Residential Supervisor

Location: Dr. Dennis Deer Community Justice Center

Status: Full-time Exempt

Reports to: Residential Manager

Supervises: Wednesday- Sunday, Second and Third Shift Direct Service Staff

Schedule: Wednesday- Sunday 3:00 PM -12:00 AM (Second Shift), with flexibility for third shift on-call or emergency support

Position Summary

The Supervisor at the Dr. Dennis Deer Community Justice Center is responsible for overseeing Wednesday- Sunday for second and third shift operations of the residential program, ensuring a safe, stable, and structured environment for young men ages This role provides direct supervision to evening and overnight staff, manages resident engagement after daytime programming hours, and upholds daily operational readiness and safety protocols.

In addition to internal operations, the Supervisor plays a key role in community engagement and resource development; building partnerships and bringing in services; and working with the Residential Manager to identify and implement programmatic improvements with the ultimate goal of supporting the growth, healing and long-term success of residents. The Supervisor will work closely with the first shift Case Manager to coordinate support strategies and maintain consistency in resident structure and care. This is a leadership position critical to the successful implementation of the Center's mission.

Responsibilities

• Lead community & culture-building among the staff and residents of the Deer Center with a focus trauma-informed and restorative approaches. Zealously advocate for practices required to promote healing and dreaming for Deer residents.

• Resident & Staff Oversight

• Supervise and support second and third shift staff, ensuring consistency in program delivery, safety, and resident accountability.

• Monitor daily operations during evening and overnight hours, including facility cleanliness, resident compliance, and staff coverage.
• Lead shift transition meetings and ensure thorough documentation of activities, incidents, and updates.
• Intervene in conflicts or crises, using trauma-informed and restorative approaches to maintain a respectful and supportive living environment.
• Serve as the point of contact for after-hours incidents and emergencies, escalating issues to the Residential Manager as needed.
• Ensures appropriate staff coverage levels, prepares shift schedules, and coordinates time off requests with staff.
• Ensures completion of all required shift documentation including but not limited to attendance log and end of shift reports.

• Program Implementation & Structure

• Enforce and reinforce routines, schedules, and behavioral expectations among residents during second and third shifts.

• Coordinate and facilitate evening enrichment activities, peace circles, or community-building sessions aligned with program goals.
• Ensure smooth handoff from daytime to evening programming through daily communication with the Case Manager.
• Ensure timely and detailed record-keeping in NeonOne and other data tools
• Lead trainings to address staff capability needs and professional development

• Community & Resource Engagement

• Build and maintain relationships with external partners, local organizations, and service providers to bring in programming, workshops, and guest speakers.

• Identify resource gaps and create solutions that support resident development in areas such as education, workforce development, health, and personal growth.
• Represent the Center in community spaces to promote visibility, trust, and collaboration.

• Collaboration & Communication

• Work in close partnership with weekday first shift Case Manager to coordinate resident support plans, identify behavior patterns, and ensure wraparound support.

• Maintain consistent documentation and communication logs to track resident progress and staff performance.
• Attend interdisciplinary team meetings and provide updates to the Residential Manager on trends, challenges, and recommendations.
• Additional job duties as assigned

Qualifications, Knowledge, Skills, and Abilities

• Minimum of 3-5 years of experience in a supervisory or leadership role in residential services, criminal justice, reentry, or youth-focused programs Bachelor's Degree required; Masters degree in social work, psychology, or counseling preferred
• Experience working with high-risk or justice-involved young adults, preferably ages 18-25
• Strong interpersonal and crisis management skills with a trauma-informed and culturally responsive approach
• Proven ability to manage people, build community partnerships, and maintain safety and structure
• Highly resourceful and able to initiate and manage multiple projects and deadlines
• Ability to work in a fast-paced, team-oriented environment
• Strong organizational and communication skills with the ability to document and follow up on complex issues
• Deep commitment to community healing, racial equity, and justice transformation.
• Willingness to learn and commit to the principles of nonviolence, restorative justice and trauma-informed practices
• Valid drivers license, ability to drive, auto insurance, and daily access to your own personal vehicle.

About our North Lawndale Community

As a result of decades of disinvestment, "white flight", redlining, and other harbingers of systemic poverty and violence, North Lawndale suffers from high levels of poverty, economic hardship, violence, and over-policing. In North Lawndale, approximately 850 officers are assigned to the two police districts that patrol 35,000 residents. In addition, a significant percentage of specialized units (which are historically aggressive and abusive) rove in our community. More than 1,500 youth are arrested in North Lawndale yearly, the second highest rate in Chicago. Indiscriminate stops and searches of North Lawndale residents are a daily occurrence; 66% of adults surveyed perceived no legitimate reason for their most recent police stop. A startling 59% of adults in North Lawndale have been arrested, 30% convicted, and 27% jailed.

Despite the seemingly insurmountable challenges of violence, poverty, and police brutality that our youth encounter in North Lawndale, they demonstrate hope, resolve, and a drive to succeed and make their neighborhood a better place. We are continually inspired by our clients' resilience and positivity in the face of external challenges. It is both an honor and a privilege to help them walk away from the criminal justice system and equip them to take control of their future.

North Lawndale is a vibrant and resilient community, and we are proud to be a part of it. Our offices are located by the Dr. Martin Luther King Jr. Legacy Apartments and Exhibit Center, built on the site where Dr. King lived for six months during his Chicago Freedom Campaign in 1966. North Lawndale is tightly knit, and we are gratified by our affiliation with the Lawndale Christian Community Church and North Lawndale Community Coordinating Council, two organizations that have done much to bring necessary health and legal services to the community.

Professionalism and Work Conduct

• Behaves with integrity, demonstrates high ethical standards, and displays a positive image of LCLC.
• Always acts in a professional manner and maintains appropriate boundaries with clients.
• Demonstrates accountability for results and keeps commitments to others.
• Reports to work, meetings, training, and job-related activities prepared and on time.
• Demonstrates openness and respect for cultural and socioeconomic characteristics of participants and coworkers.
• Accepts feedback and ideas from team and supervisor and is constructive when giving feedback and ideas to others.
• Discusses alternative problem solving and is open to new ideas and ways of doing things.

Work Environment/Travel

While performing the duties of this job, the employee works mostly in the field with some occasional work in an office environment that is quiet to moderately loud, depending on the work area. Some local, county, or state travel may be required, including overnight stays and the suburban Cook County area. Other travel of distance (may be required. Must possess and maintain an applicable Illinois Driver License, clean driving record, and auto insurance that meets state requirements.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger; reach with hands and arms; climb and descend stairs; balance; stoop, kneel, crouch or crawl; talk or hear. The employee may occasionally be required to lift or move up to 25 pounds. Requires normal range of motion, hearing and vision.

Position Type/Expected Hours of Work

It is required full-time work week, as designated by the LCLC Employee Handbook, with periodic longer hours, including potential evenings, weekends, and odd hours.

Lawndale Christian Legal Center is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and organizational needs. Our goal is to be a diverse workforce that is representative of those we serve.

North Lawndale, Austin, East Garfield Park, and Little Village residents, minorities, and individuals impacted by the criminal justice system encouraged to apply.