IT Field Service Technician

Position Title: IT Field Service Technician – 5th District

Effective Date: January 2026

Salary Grade/Range: Grade 13/$49,500 - $69,500

FLSA Status: Non-Exempt

EEO Job Category: Technician

General Position Summary:

The IT Field Service Technician supports all computer-related functions for the Idaho Supreme Court in the trial courts in a judicial district. The position performs a variety of duties including, but not limited to, computer troubleshooting in courtroom and office environments that includes desktop, portable and remote devices; all peripheral devices; application and enterprise system support; troubleshooting all computer hardware and software issues; and performs computer repairs, installation, and configuration of standard business software, as well as custom court software. Has accountability for computing services and equipment. Duties include scheduling, customer service, responding to service tickets, testing and quality control. The position is located in the Fifth Judicial District and reports to the Supervising IT Field Technician.

How We Work:

The Administrative Office of the Courts is committed to supporting the mission of the Idaho Courts using an agile approach that aligns strategy, work, and capacity. This approach empowers our employees to respond quickly and efficiently to meet the needs of our customers: citizens, courts, judges, employees, and other stakeholders. We believe in continual improvement of our services and products to better serve and support our customers and the evolving environment. Courts employees are future-focused, take initiative, and are personally responsible for work delivery and professional growth. Our leaders are committed to professional development and growth of employees by empowering and supporting motivated individuals; providing clarity and focus for projects; giving those individuals the environment and support they need; and fostering a culture of collaboration, transparency, learning, trust, and shared accountability.

Major Duties and Responsibilities: (The examples provided do not cover all of the duties which the incumbent of this position may be required to perform.)

• Understands court processes to ensure that problem solutions match user needs in an appropriate manner;
• Manages and maintains local computing infrastructure and devices within assigned districts and/or regions statewide;
• Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support;
• Develops and maintains strong working relationships with judges, clerks, and other court staff to foster trust and ensure district technology needs are understood and addressed;
• Serves as a liaison between local court staff and centralized IT leadership, communicating district specific needs, trends, and challenges;
• Responsible for all aspects of problem diagnosis, communication and break/fix solutions in accordance with IT policies and procedures, including the ability to provide or locate alternate work methods and/or solutions as necessary;
• Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures;
• Performs installation, configuration, and troubleshooting of standard conference room devices in accordance with IT procedures;
• Coordinates and/or migrates customer data and information from decommissioned devices to new equipment;
• Installs, configures, and maintains software on mobile devices;
• Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures;
• Provides on-site presence and technical support during high-profile or time-sensitive court proceedings to minimize downtime and disruption;
• Conducts regular proactive site visits to courthouses across the district to identify potential issues and ensure reliable technology performance;
• Identifies recurring technology or workflow challenges and recommends improvements tailored to the court environment;
• Informs inventory system by keeping up-to-date and accurate records of serialized asset information;
• Works closely with court staff and local administration with office moves, adds, and changes as required;
• Communicates with end users and staff concerning issue status, resolution, and task completion;
• Escalates issues to other members of the technical services team as appropriate;
• Works with IT staff to install, configure, and maintain courtroom audio recording hardware, software, and data archives;
• Troubleshoots basic LAN/WAN connectivity for all networked devices; coordinates troubleshooting efforts with appropriate IT staff and informs local administration with resolution status;
• Coordinates with the Project Management team regarding new construction and Infrastructure initiatives;
• Collaborates with internal IT teams as well external IT stakeholders when performing hardware and software migrations;
• Assists with security needs and data recovery to include virus/spam removal with end users; uses decryption codes and necessary files to support hard drive troubleshooting and data recovery as necessary;
• Reports observed security issues/breaches to supervisors within IT and local administration as necessary;
• Works with IT staff and vendors to determine warranty or repair status;
• Tracks and oversees incoming service desk incidents and requests to ensure timely response, resolution, and adherence to service level agreements (SLAs). Attends meetings as required;
• Travels throughout the judicial district as needed;
• Performs other duties as assigned.

Minimum Qualifications:

The Idaho Courts reserve the right to consider an equivalent combination of education, training, and/or experience necessary to successfully perform the major responsibilities of the position.

Education and Experience:

• Three years of IT support experience.
• Bachelor's Degree preferred.

Knowledge, Skills, and Abilities:

• Knowledge and experience with Microsoft Windows based servers;
• Knowledge and experience with Windows Active Directory and policy management preferred;
• Knowledge of enterprise video conferencing systems;
• Knowledge and experience with Microsoft Windows OS;
• Knowledge and experience Microsoft Office and O365;
• Knowledge of basic LAN/WAN network (wired and wireless) configuration and troubleshooting;
• Knowledge of court processes and court information systems preferred;
• Skill in providing excellent customer service;
• Ability to travel throughout the judicial district as needed;
• Ability to communicate effectively verbally and in writing;
• Ability to understand impacts of software, system, or application changes on customers;
• Ability to handle a heavy support/call volume and prioritize based on customer needs and impacts;
• Ability to work independently.

The Idaho Supreme Court is an Equal Opportunity Employer. We are dedicated to the values of fairness, integrity, independence, and respect. We are committed to fair and impartial processes, both in our courtrooms and in our employment decisions, adhering to all applicable federal and state laws. Our commitment extends to fostering an environment that respects the dignity and worth of every person and the individuality of all employees and applicants. The Supreme Court values all who contribute to the mission of providing access to justice through merit, experience, and the highest legal and ethical standards.

Job Type: Full-time

Pay: $49, $69,500.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending