Hispanic Services Receptionist

Position: Hispanic Services Receptionist

Qualifications: High School diploma or GED

Associates degree preferred.

Fluent in Spanish and English Required.

Sensitivity and responsiveness to the cultural differences of individuals and families in groups outside one's own.

Classification: Part-Time (about 20 hours), Non-Exempt

Reports to: Hispanic Services Director

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Summary: Provides front-desk and administrative support by managing communications, greeting and assisting visitors, scheduling appointments, maintaining records, and providing general information about the organization.

I. Duties

• Communication: Answering and directing phone calls, taking messages, and handling incoming and outgoing correspondence.

• Visitor management: Greeting clients, patients, and other visitors, determining the purpose of their visit, and escorting them to their destination.

• Scheduling: Booking, confirming, and managing appointments and calendars.

• Administrative support: Copying, filing, and maintaining paper or electronic documents; entering data into databases; and performing other office tasks.

• Information provision: Providing information about the company, its employees, or its services to visitors and callers.

• Supplies inventory and submitting request: Ottawa office Receptionist

II. Core Competencies

• Sensitivity to all cultures

• Great communication

• Time management

• Self-starter

• Youth Service Bureau of Illinois Valley believes that all people deserve inclusivity, fairness, and justice. We believe that both the success of our

team and the wellness of our community is strongest by recognizing the qualities that make each person unique, including race, gender, age, sexuality, ability, religion, national origin, gender identity and other identities. The YSB team values and respects each other and our community as we proudly serve.