General Manager
COMPLETE PLAYGROUND INC
- New York, New York, United States
- New York, New York, United States
Über
Benefits:
- 401(k)
- Employee discounts
- Flexible schedule
- Free food & snacks
- Home office stipend
- Opportunity for advancement
- Paid time off
- Parental leave
- Profit sharing
- Signing bonus
- Vision insurance
About Us:
Complete Playground is a dynamic indoor play facility dedicated to providing a safe, exciting, and memorable experience for children and families. We are passionate about fostering play, learning, and creativity in a fun-filled environment.
Position Summary:
We are seeking an experienced and enthusiastic General Manager to lead our team and oversee daily operations. The ideal candidate will be a hands-on leader who ensures smooth operation, excellent customer service, and high standards in safety and cleanliness. This role will include managing staff, coordinating events, and driving business development.
Responsibilities:
- Oversee day-to-day operations, ensuring a safe, clean, and welcoming environment.
- Recruit, train, and manage a team of staff, including play supervisors, receptionists, and cleaning personnel.
- Develop and execute strategies to meet revenue and attendance goals.
- Ensure compliance with safety standards and procedures.
- Handle customer inquiries, concerns, and feedback promptly and professionally.
- Coordinate special events, birthday parties, and other group bookings.
- Monitor inventory levels, order supplies, and manage vendor relationships.
- Track and report on key performance metrics, including customer satisfaction, attendance, and revenue.
- Must work weekends.
Qualifications:
- 3+ years of management experience, preferably in a family entertainment, hospitality, or similar setting.
- Strong leadership and team-building skills.
- Excellent communication, problem-solving, and customer service skills.
- Ability to manage budgets and drive revenue.
- Understanding of safety standards, especially in environments with children.
- Flexible availability, including weekends and holidays.
Compensation: $75, $90,000.00 per year
Sprachkenntnisse
- English
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