Temporary Community Services Assistant

The Department of Social Services (DPSS) - seeks a Temporary Community Services Assistant to join our team

The County of Riverside's Human Resources Temporary Assignment Program (TAP) seeks to fill multiple Temporary Community Services Assistant positions to support the Department of Public Social Services (DPSS).

The incumbents will be responsible for providing information and educating the public on the In-Home Supportive Services (IHSS) program services, IHSS Electronic Visit Verification (EVV), and IHSS Timesheets. They will travel throughout the county to facilitate meetings, appointments, and outreach events, helping the public understand IHSS policies and facilitating presentations to provide information in large and small settings. They will gather basic information and assist the public with necessary program forms, as well as assist with problems related to IHSS timesheets and/or EVV, both in-person and over the phone.

Effective communication with internal and external customers, as well as providing appropriate public responses both verbally and in writing, is essential. They will assist in coordinating presentations and appointments for EVV and Timesheet services, track and log attendees of presentations or meetings, and maintain and update records related to participation and outcomes. Additionally, they will review information on databases to assess cases and provide appropriate assistance, provide support and education to participants during outreach events, and assist in preparing materials for presentations.

Schedule: Monday-Friday 8:00 a.m.- 5:00 p.m.

Location: Moreno Valley, CA

Ideal Candidate: To be considered for this position, you MUST have a valid California driver's license. Ability to drive for extended periods and lift objects weighing up to 50 pounds. Competitive candidates will be bilingual and have previous experience with social services or community outreach programs.

Applications will be reviewed in the order of when it was received. This posting is subject to being closed at a maximum number of applicants

• Provide basic information and educational materials of departmental and program services; help the community, clients and/or the public understand policies and procedures.

• Establish effective lines of communication between the department, community, clients, and/or the public; provide feedback, both verbally and in writing, to appropriate professional staff members regarding the community, clients, and/or the public response to program services.

• Conduct formal and informal meetings to provide information to individuals regarding problems they are experiencing; interview clients and/or the public to gather basic information; assist the public in completing necessary forms and paperwork.

• Track and log appropriate information (e.g., individuals contacted, services provided, participant information, verification of eligibility, and/or resources utilized).

• Supervise the behavior and conduct of minors in various situations.

• Monitor and report to professional staff on client and/or the public progress and adherence to rules of established agreements, responses and interactions during approved family visitations.

• Identify and report problem situations to professional staff; log appropriate information and progress reports.

• Schedule appointments for services and refer clients and/or the public to other agencies when appropriate.

• Coordinate and/or provide necessary transportation to clients and/or the public; assist professional staff by making home visits.

• Perform computer inquiries, records and/or background checks on clients and/or the public.

• Initiate and compose routine correspondence; compile a variety of narrative and statistical reports; locate, receive, obtain, and/or file court dockets; prepare list of dockets not received.

• Review register of action; track cases on a monthly basis to remind professional staff of cases needing progress reports; maintain and update files.

• Assist in coordinating community events including scheduling, outreach and logistics; maintain and update records related to participation, outcome and public feedback.

• Provide support and educate participants regarding Department outreach services, education events and/or programs.

OPTION I
Experience: Six months of public contact.

OPTION II
Education: Completion of 9 semester or 12 quarter units from an accredited college or university, preferably with coursework in behavioral or social sciences, or a related field to the assignment.

ALL OPTIONS
Knowledge of: The basic needs and problems of disadvantaged groups and various other groups (e.g., the elderly); multi-cultural and ethnic differences.

Ability to: Learn basic principles of various human services programs; understand the cultural and social factors affecting behavior patterns; effectively communicate social, cultural and behavioral facts to professional staff and community members; communicate effectively and establish and maintain good relations with a wide range of social and ethnic groups; obtain and record accurate information.

Veterans' Preference

The County has a Veterans Preference Policy. Upload a copy of your (or your spouse's) Member-4 Form DD-214 (or NGB-22) indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. See the policy here (Download PDF reader).

Degree Verification

Prior to the closing date, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov