Housekeeping Supervisor

About Sosuite Inc

Sosuite is a modern hospitality company reinventing the short,medium and long-term stay experience. We operate a growing portfolio of design-forward, tech-enabled properties across Philadelphia.

About the role

• Sosuite started in 2019 and now boasts over 250 bedrooms throughout Philadelphia. We are looking for a talented Housekeeping Supervisor to keep daily Housekeeping operations running smoothly. In addition to cleaning, you will keep Housekeeping running smoothly by conducting inspections, training new housekeepers, assisting in particularly dirty rooms, and ensuring quality and speed targets are met for each clean. This is an excellent high-growth opportunity for an experienced Housekeeper with supervisory experience.

What you'll do

• Work full-time, including weekends, approximately 40+ hours per week
• Typical shift: 9am - 5pm (hours will vary)
• Work at different locations across Philadelphia
• Spend 30% of your time cleaning on your own, and 70% assisting other housekeepers by providing inspections, support, training, scheduling, and ongoing coaching (approximate)
• Train housekeepers on optimal cleaning procedures
• Conduct unit inspections
• Supervise housekeepers and ensure cleaning speed and quality targets are met
• Prepare schedules and reassign cleaning tasks as needed
• Clean and prepare entire short term rental apartments, including bathroom, kitchen, living area, common areas, and similar
• Change linens, wash windows, polish surfaces, clean floors, remove stains, and similar
• Restock apartments with consumables, apartment items, linen & terry, and miscellaneous
• Clean hallways, building common areas, and offices as assigned
• Conduct special cleaning projects as assigned
• Conduct stayover cleans, clean around guests' personal belongings
• Conduct re-cleans as requested.
• Realign furniture and amenities according to the prescribed layout
• Report any maintenance issues to the proper departments, safety hazards or damage of Sosuite property
• Use mobile applications to communicate completed cleanings and report problems
• Use a laptop or mobile device to keep track of housekeepers and room cleans, reassigning tasks when necessary
• Return company property and equipment to central locations once work has been completed.

Who we're looking for:

• A full-time Housekeeping Supervisor with at least 6 years experience in Housekeeping and 3 years experience in a supervisory hotel housekeeping role
• Someone based in Philadelphia and excited about joining a small team
• Someone with a positive attitude - we lift our coworkers up and extend hospitality to everyone
• Someone willing to clean rooms - you will spend approximately 30% of your time solo-cleaning
• Weekend availability required
• Someone with the ability to use mobile applications and computers
• Physical stamina and mobility including ability to reach, kneel, and bend
• Ability to lift, push, and pull required loads (usually about 30 lbs)
• A positive attitude, and the ability to work effectively both in a team environment as well as independently

What you'll get when joining Sosuite:

• W-2 full-time position, non-exempt
• Compensation: $19 - $21 / hour, depending on experience
• Overtime pay: 1.5x on Sosuite's observed holidays (New Years, MLK Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas)
• Paid Time Off and paid Sick Leave accruing throughout the year
• Flexible Unpaid Time Off
• 401k retirement plan available with employer matching
• A team to help you grow professionally and personally
• Quarterly team events
• An annual free night at a Sosuite location #staycation
• A positive and empowering team environment