Front Desk Supervisor- Experience Required

Springhill Suites by Marriott in beautiful Dana Beach/Ft Lauderdale area is seeking an experienced Front Desk Supervisor. Compensation is based on experience. Must have open availability, including mornings, evenings, overnight, holidays and weekends. Company benefits include 401k, employee discounts, performance incentives and much more.

Supervisory Responsibilities

Directly or indirectly supervises associates and/or supervisors. Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws. Responsibilities include but are not limited to: interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Essential Job Functions

• Must be able to work flexible work hours/schedule including days, evenings, overnight, weekends, and holidays
• Supervise the Front Desk, Drivers, and Night Audit to insure guests receive outstanding customer service in all areas of the hotel.
• Speak, read, write, and understand English in order to interact with guests, staff, handle administrative duties, etc.
• Manage multiple activities often in stressful situations.
• Works with associates to provide outstanding customer service to guests.
• Read, understand, interpret, and make decisions regarding information found in a variety of related reports, financial statements, and other internal and external correspondence.
• Possess strong working knowledge of hotel operations and front office management as well as a strong working knowledge of the hospitality industry.
• Ability to negotiate with confidence and to persuasively resolve guest issues.
• Communicate and counsel associates as necessary.
• Compose and express thoughts, both verbally and in writing, in a clear, professional manner to ensure effective communications.
• Organize oneself, one's work, and the efforts of others and be attentive to detail.
• Make effective judgments on the various components of the position and the property and to effectively solve guest and operational problems.
• Support hotel operations by coordinating with departments, staying updated on front office activities, operating office equipment, handling check-ins/check-outs efficiently, and adhering to safety protocols.
• Nothing in this job description restricts management's right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Job Type: Full-time

Experience/Education

High school diploma or general education degree or equivalent combination of education and experience preferred. Must be able to speak, read, and understand English.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

Job Type: Full-time

Pay: $ $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Free parking
• Health insurance
• Health savings