Customer Service Representative

Veterinary Client Service Representative

Do you love pets and people? Are you energetic, enthusiastic, and a pro at multitasking? If so, you could be the perfect fit for MissionVet Specialty & Emergency (MVS) We're on the lookout for Client Service Representatives to join our growing team

MVS is a dynamic and rapidly expanding specialty and emergency hospital, providing advanced care for San Antonio's pets through referrals from primary care veterinarians. As a vital member of our team, you'll ensure exceptional service for our clients and their beloved animals.

About the Role:
As a Client Service Representative, you will play a crucial role in supporting our emergency, critical care and specialty departments while welcoming and assisting our guests.
Responsibilities Include (but not limited to):

• Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
• Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
• Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
• Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.
• Financial Transactions Oversight: accurately and efficiently handle