Assistant Front Office Manager

WE PREPARE, INSPIRE, EMPOWER, ENTRUST IN YOU JOIN OUR DREAM MAKER CULTURE

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

Competitive Wages
• Medical, Dental, Vision Insurance
• Life Insurance
• 401K Program
• Paid Holidays and Vacation
• Outstanding Recognition and Awards Program
• Effective Training Programs
• Tuition Reimbursement
• Complimentary Parking and Meals in Dedicated Employee Restaurant
• Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases
• Management Programs to Progress on Your Career Journey
• Health and Wellness Fairs

JOB OVERVIEW:

Responsible for assisting the Front Desk Manager in all aspects of the Front Office in accordance with resort standards. Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff.

REPORTS TO: Director of Front of House Operations; Front Desk Manager

SUPERVISES: Front Desk Agents, Bell-, Valet and Door staff, PBX- and Concierge staff.

All staff of the resort in the absence of department/division head and

Executive level management (MOD-Manager on Duty)

WORK ENVIRONMENT:

Front Desk and Back Office Areas, Guest Rooms and Public Areas.

Job involves working:

• under variable temperature conditions (or extreme heat or cold).
• under variable noise levels.
• outdoors/indoors.
• around fumes and/or odor hazards.
• around dust and/or mite hazards.
• around chemicals.
• perform job functions with attention to detail, speed and accuracy.
• prioritize and organize.
• be a clear thinker, remaining calm and resolving problems using good judgment.
• follow directions thoroughly.
• understand guest's service needs.
• work cohesively with co-workers as part of a team.
• work with minimal supervision.
• maintain confidentiality of guest information and pertinent resort data.
• ascertain departmental training needs and provide such training.
  direct performance of staff and follow up with corrections when needed.

KEY RELATIONSHIPS:

Internal: Staff in Front Office, Bell/Door, Transportation, Concierge, Reservations, Front Office Management, Resort Assistant Managers, Catering & Sales, Food and Beverage, Accounting, Housekeeping, Executive Offices, Security and Engineering.

External: Resort guests/visitors, Tour company representatives, and other vendors/suppliers.

Essential:

• High school graduate or equivalent vocational training certificate, some college.
• Previous experience in cashiering.
• 2 years experience as a Front Desk Supervisor, preferably a 5 star style resort.
• Fluency in English both verbal and non-verbal.
• Compute basic arithmetic.
• Familiarity with yield management and cost controls.
• Ability to:
  Input and access information in the property management system/computers/point of sales system.

Desirable:

• College degree.
• Fluency in a second language, preferably Spanish.
• Certification in CPR.
• Previous supervisory experience.
• Ability to suggestively sell.
• Previous guest relations training.

Essential:

• 1. Frequent standing and walking throughout shift.
• 1. Endure various physical movements throughout the work areas.
• 1. Reach overhead and extension up to 30 inches complete tasks at different levels.
• 1. Remain in stationary position for up to 8 hours throughout work shift.
• 1. Satisfactorily communicate with guests, management and co-workers to their understanding.

• Load and unload luggage from point of origin to destination.

• Lift,