Business Operations Coordinator

Job Overview

The Business Operations Manager plays a critical role in ensuring the smooth and efficient daily operations of the home care agency. This individual will oversee staffing, scheduling, caregiver coordination, administrative workflows, compliance, and provide direct operational support to the Owner. The ideal candidate is organized, proactive, detail-oriented, and experienced in home care, healthcare administration, or service-based operations.

Key ResponsibilitiesDaily Operations Management

• Oversee day-to-day administrative and operational functions of the agency.
• Maintain and improve internal processes, communication systems, and workflow efficiency.
• Manage client onboarding, caregiver onboarding, and documentation control.

Staffing & Scheduling

• Recruit, onboard, and maintain compliant caregiver staff.
• Coordinate all caregiver schedules, ensuring reliable coverage and timely communication.
• Manage call-outs, replacements, and urgent scheduling needs with professionalism.

Client & Caregiver Coordination

• Serve as a primary contact for caregivers and clients regarding updates, scheduling, and general support.
• Monitor client satisfaction and caregiver performance.
• Maintain accurate and organized records for all client and staff files.

Owner / Executive Support

• Support the Owner with operational tasks, scheduling, communication follow-ups, and project coordination.
• Assist with partnership management, marketing coordination, and internal reporting.
• Prepare reports, documentation, and assist with agency growth initiatives.

Compliance & Quality Assurance

• Ensure all caregiver documentation meets state and agency compliance requirements (TB tests, background checks, certifications, etc.).
• Maintain HIPAA and confidentiality standards.
• Support licensing, renewals, and audits.

Business Development Support

• Assist with marketing initiatives, referral source follow-ups, and event coordination when needed.
• Help track leads, inquiries, and new business opportunities.

Qualifications

• 2+ years of experience in home care, healthcare administration, or operations strongly preferred.
• Strong organizational skills with the ability to multitask and prioritize.
• Professional communication skills, both written and verbal.
• Experience with scheduling software, CRM systems, and Google Workspace.
• Quick problem-solving skills and ability to work independently.
• Reliable, detail-oriented, and maintains strict confidentiality.

Key Competencies

• Leadership & Coordination
• Client Service Orientation
• Schedule & Crisis Management
• Communication & Follow-Through
• Adaptability & Professionalism
• Time Management & Initiative

Compensation & Benefits

• Competitive compensation package
• Monthly Cell Phone Allowance
• Monthly Health Insurance Allowance
• Opportunities for professional growth and advancement
• Supportive and collaborative work environment

Job Type: Full-time

Pay: $49, $60,075.64 per year

Work Location: In person