House Operations Manager

House Operations Manager
9975BR
Finance & Administration

University Arenas

Job Summary
The House Operations Manager is responsible for the day-to-day Front of House activities and the planning and execution of events held in the Music Performance Theater (MPT), the premier theater destination on the RIT campus. The position is responsible for venue conversions and event set-ups while providing direct supervision and training of the student staff led Front of House Managers, Supervisors, and Ushers responsible for all patron services and event set ups. The manager will collaborate closely with the Box Office operation and Concessions operation to ensure seamless and high-quality patron experience, upholding exceptional customer service standards.

Job Responsibilities:
Event Management

• Planning and execution of events held in the Music Performance Theater coordinating with venue clients and defining event needs
• Determine, control, and adjust Front of House event staffing levels
• Determine and procure all internal and external services needed for events
• Manage and coordinate Front of House event staffing; ensuring a first-rate experience for all patrons
• Manage audience arrival and departure experiences, with a focus on accessibility and safety.
• Share in manager-on-duty responsibility for event-day logistics coordination and execution of all applicable contracted services.
• Responsible for audience safety, proactively ensuring that all proper emergency policies and procedures are applied to and enforced.

Operations/Venue Management

• Plan, manage, and carry out event set ups and changeovers
• Submit and monitor maintenance work orders
• Assist with space scheduling of MPT utilizing EMS system
• Create and implement a maintenance plan that encompasses preventive, planned and project maintenance that contributes to the reduction of deferred maintenance
• Maintain effective working relationships with venue tenants, essential campus departments, contract administrators, and event organizers to encourage continual and regular use of the venues

Staff Management

• Hire, train, supervise, discipline, recognize, evaluate, and schedule student staff
• Assist with training student staff to enhance the experience and ensure 5-star customer service for all patrons and clients.
• Responsible for monitoring staff morale, ensuring excellent teamwork, and taking appropriate action as needed.

Required Qualifications:

• 3-5 years of relevant experience in the following:
• Event/Meeting/Hospitality planning and management, preferably in the theater, arts or live entertainment field. And/or,
• Guest/Patron Services, preferably in the theater, arts or live entertainment field.
• Managing and supervising others.
• Ability to work extended days, evenings, and weekends on a regular basis.
• Portrays the highest level of professionalism in all aspects of daily operations and interactions.
• Demonstrate effective written and verbal communication skills.
• Strong interpersonal skills and the ability to work with varied constituencies of the RIT community, including students, faculty, staff, and alumni are preferred.
• High attention to detail and follow-up, and excellent planning and organization skills.
• Able to setup/reset furniture based on event needs. Ability to quickly improvise and effectively diffuse issues as they arise.
• Works professionally, ethically and with integrity; uphold the vision, mission and core values of the University.
• Intermediate knowledge with Microsoft Office Suite with (preferably Microsoft Visio), Adobe, time keeping programs, and student scheduling platforms.
• Competent knowledge base on utilizing technology, including audio-visual equipment, specifically television displays, touch screens and digital signage.
• Technically savvy with the ability to understand and guide a broad array of system and process improvements.
• Ability to be forward-thinking with how to troubleshoot computers and technological equipment.
• Candidates must be eligible to work in the United States.

Preferred Qualifications:

• Proficiency with Event Management System or equivalent scheduling software application.
• Advanced degree in Arts Administration/Management, Hospitality or Event Planning/Management, or a related field.
• Experience working with technical theater staff, event producers, and event planners strongly preferred.
• Experience in theater front of house operations in a higher education setting.
• Familiarity with emerging technologies as they relate to theater operations.
• Membership and participation with the Association of Performing Arts Professionals (APAP) or International Association of Venue Managers (IAVM).

Department/College Description
The University Arenas department encompasses the management and operation of the largest and most prominent event assembly venues at RIT. These venues host a diverse range of events, with attendance ranging from 25 to 6,500. The department's responsibilities also include sales, marketing, event programming, agriculture production, ecological conservation, major concert production, and the RIT Box Office.

Minimum Qualifications

• 3-5 years of relevant experience in the following:
• Event/Meeting/Hospitality planning and management, preferably in the theater, arts or live entertainment field. And/or,
• Guest/Patron Services, preferably in the theater, arts or live entertainment field.
• Managing and supervising others.
• Ability to work extended days, evenings, and weekends on a regular basis.
• Portrays the highest level of professionalism in all aspects of daily operations and interactions.
• Demonstrate effective written and verbal communication skills.
• Strong interpersonal skills and the ability to work with varied constituencies of the RIT community, including students, faculty, staff, and alumni are preferred.
• High attention to detail and follow-up, and excellent planning and organization skills.
• Able to setup/reset furniture based on event needs. Ability to quickly improvise and effectively diffuse issues as they arise.
• Works professionally, ethically and with integrity; uphold the vision, mission and core values of the University.
• Intermediate knowledge with Microsoft Office Suite with (preferably Microsoft Visio), Adobe, time keeping programs, and student scheduling platforms.
• Competent knowledge base on utilizing technology, including audio-visual equipment, specifically television displays, touch screens and digital signage.
• Technically savvy with the ability to understand and guide a broad array of system and process improvements.
• Ability to be forward-thinking with how to troubleshoot computers and technological equipment.
• Candidates must be eligible to work in the United States.

Professional Area:

Employment Category: Fulltime

Staff Job Function: Wage Band: $ $63700
Hourly/Salary Minimum: $38000
Hourly/Salary Maximum: $63700

How to Apply
In order to be considered for this position, you must apply for it at: Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.

The direct link to this posting can be found here:

Additional Details

Rochester Institute of Technology, the 10th largest private university in the U.S., is among the worlds leading technological universities. Its 18,000 undergraduate and graduate students from all 50 states and more than 100 countries are enrolled in over 200 academic programs, including 7 interdisciplinary Ph.D. programs. A pioneer in experiential education, RIT was the first to offer undergraduate degree programs in biotechnology, information technology, software engineering, and microelectronic engineering. As home to the National Technical Institute for the Deaf, the university offers unparalleled academic opportunities and services for the deaf and hard-of-hearing. Founded in 1829, RIT has 115,000 alumni throughout the United States and around the world. RIT has been named by the Chronicle of Higher Education as one of the "Great Colleges to Work For." RIT is a National Science Foundation ADVANCE Institutional Transformation site, and is responsive to the needs of dual-career couples through the Upstate NY Higher Education Recruitment Consortium. For more information, visit and .

As a member of the RIT community employees receive a well-balanced benefits package that offers a variety of choices and access to additional employment advantages. These benefits, combined with an employees pay, provide a total compensation package that can be tailored to meet your needs. More on RITs Benefits, Health & Wellness program can be found at:

RIT does not discriminate. RIT is an equal opportunity employer that promotes and values diversity, pluralism, and inclusion. For more information or inquiries, please visit RIT/TitleIX or the U.S. Department of Education at ED.Gov

Hourly/Salary Minimum: 38000
Hourly/Salary Maximum:63700

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