Customer Service Representative

Overview:
At Garage Door Grunts, our mission is to ensure that every home, in every community, operates smoothly, one garage door at a time, while honoring the values of service and dedication of all veterans and first-responders. We provide safe, reliable, and high-quality services that uphold our core values through every interaction, phone call, and service provided on the job.

Key Responsibilities:

• Customer Interaction: Manage incoming and outgoing calls with professionalism and efficiency, ensuring all customer needs are met with attention and care.
• Job Scheduling: Accurately and promptly book jobs, manage the dispatch board, and ensure smooth operations and customer satisfaction.
• Communication: Build lasting relationships with customers through transparent, open, and interactive communication, enhancing trust and loyalty.
• Information Management: Provide precise, valid, and comprehensive information by effectively using the tools and methods at your disposal.
• Sales and Service Goals: Achieve personal and team sales targets and call handling quotas, contributing to the company's overall success.
• Complaint Resolution: Address customer complaints with suitable solutions and alternatives, following up to ensure issues are resolved to the customer's satisfaction.
• Record Keeping: Maintain detailed and accurate records of customer interactions, transactions, and feedback to improve future services.
• Standards Adherence: Adhere to communication procedures, guidelines, and policies to meet or exceed company standards and Key Performance Indicators (KPIs).

Qualifications:

• Proven experience in customer service or a similar role. (Experience not necessary)
• Excellent multitasking, prioritization, and time management skills.
• Superior communication and presentation abilities.
• Experience with Service Titan is advantageous.
• Bi-lingual capabilities are beneficial but not mandatory.
• Commitment to the core values of honor, integrity, ethics, and family importance.

Benefits:

• Competitive salary and performance incentives.
• Opportunities for advancement and professional growth.
• Supportive team environment steeped in respect for the service and dedication of veterans and first responders

Job Type: Full-time

Pay: $ $20.00 per hour

Expected hours: No more than 40 per week

Benefits:

• On-the-job training
• Paid time off
• Professional development assistance
• Referral program

Application Question(s):

• Do you have experience with House Call Pro?

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Phoenix, AZ Required)

Ability to Relocate:

• Phoenix, AZ 85027: Relocate before starting work (Required)

Work Location: In person