Über
The role Are you passionate about owning customer delivery and ensuring exceptional service across complex, strategic accounts? Do you thrive at the intersection of operations, customer experience, and sales enablement in a fast‑paced, global environment?
Acts as the delivery counterpart to the Account Manager, playing a key role in the Elite and DSC delivery model.
Owns delivery for strategic Elite/DSC accounts, ensuring a consistently high customer experience.
Accountable for managing and resolving customer escalations effectively.
Works closely with Sales and DSC teams to enable smooth execution and alignment.
Supports sales by handling operational and off‑catalogue ISV activities, allowing sellers to focus on core sales efforts.
Main Responsibilities
Lead client onboarding and define delivery strategies, including scoping, quoting, renewals, and off‑catalogue requests.
Monitor and manage the end‑to‑end delivery process, ensuring accuracy, speed, and quality.
Coordinate and support Operations Managers across multiple countries, where applicable.
Act as the primary escalation point, driving root‑cause resolution and preventing recurring issues.
Ensure delivery SLAs are consistently met and demonstrate deep customer operational knowledge to drive satisfaction.
What We Need To See From You
Strong customer‑focused mindset with a commitment to service excellence.
Proven experience in IT operations or a related IT business environment.
Demonstrated success in an operations management role, with strong ownership and accountability.
Advanced proficiency in Microsoft Office tools (Outlook, Word, Excel, PowerPoint).
Excellent communication, organisation, problem‑solving, and attention to detail, with the ability to multitask effectively.
Nice to have
Experience working with cloud services or cloud‑based solutions.
Exposure to software licensing, vendors, or IT service delivery models.
Familiarity with global or regional delivery operations.
Experience supporting sales or customer‑facing teams.
Knowledge of ITIL or service management best practices.
Job Function Sales Operations
Accommodations SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at [placeholder]. Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision‑making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.
#J-18808-Ljbffr
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot stammt von einer Partnerplattform von TieTalent. Klicken Sie auf „Jetzt Bewerben“, um Ihre Bewerbung direkt auf deren Website einzureichen.