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Sales Support Administrator
RICOMAN Lighting
- Salford, England, United Kingdom
- Salford, England, United Kingdom
Über
Location:
Salford / Manchester Type:
Full-time Company:
RICOMAN Lighting Pay:
£25,000.00 per year
About RICOMAN RICOMAN is a UK-based commercial lighting manufacturer supplying creative, high-quality lighting solutions to workplaces, and commercial projects. We work closely with contractors, designers and consultants, providing both standard and bespoke lighting solutions.
The Role This is a key support role within our sales function, focused on ensuring quotes, orders and customer queries are handled accurately and efficiently. You’ll work closely with our external sales team, lighting design, and production departments to make sure customers receive a smooth, professional service from enquiry through to delivery.
This role suits someone who is highly organised, detail-focused, and confident working with systems, numbers and multiple priorities.
Key Responsibilities
Preparing accurate quotations for customers based on specifications and sales input
Processing customer orders onto the system accurately and promptly
Checking pricing, discounts, part codes, and product details before orders are confirmed
Managing amendments to orders and communicating changes clearly
Acting as a key point of contact for sales enquiries and follow‑ups
Liase with external sales staff with admin, pricing and product information
Responding to customer queries by phone and email in a professional manner
Liaising with production, warehouse, and purchasing teams to confirm availability and lead times
Highlighting potential issues early (stock, pricing, delivery dates)
Supporting continuous improvement by flagging recurring issues or process gaps
Following up on customer quotations
Skills & Experience
Previous experience in a sales support, sales admin, or customer service role
Strong attention to detail and accuracy
Confident using computer systems and order processing software
Good working knowledge of Excel
Good written and verbal communication skillsAbility to manage multiple tasks and deadlines
Confidence working with pricing, discounts and product configurations
Organised and methodical
Calm under pressure
Takes ownership
What We Offer
Supportive team environment
Training on systems and products
Opportunity to grow with the role as the company expands
Job Types: Full-time, Permanent
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Sprachkenntnisse
- English
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