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Customer Solutions Manager
Chromalloy
- San Antonio, Colorado, United States
- San Antonio, Colorado, United States
Über
Summary: The Customer Solutions Manager will have primary responsibilities for the Customer Solutions team within the local operating unit. The Customer Solutions Manager will be an experienced customer service professional who is able to lead the Customer Solutions team and provide our customers with the most reliable, efficient service, and innovative solutions in the industry. Strong management and leadership skills are required.
Primary Accountabilities:
Lead the local Customer Solutions team and ensure that our customers experience a strong, reliable, and transparent level of service and satisfaction
Ensure the Customer Solutions team provides timely communication and issue resolution
Ensure the team is employing best practices and utilizing consistent communication including all reporting documents, performance reports and quarterly business reviews
Develop and implement a comprehensive training and development plan for each member of the Customer Solutions team to guarantee a baseline skill level and continued professional growth
Identify process and procedure improvements necessary to increase efficiencies and the customer experience
Own the customer relationship and communicate the "voice of the customer" internally and externally based on customer feedback and performance metrics
Drive the escape / crisis management process with timely communication when delivery or quality issues impact customers
Support business development and sales through the quote process, pricing data, profitability, capability analysis, and business models
Able to leverage customer relationships and knowledge of Chromalloy's value proposition to identify opportunities which enhance year over year revenue growth and customer retention.
Qualifications:
Bachelor's degree with five years' experience; or equivalent combination of education and experience.
Previous Management, Sales, Business Development, Operations, Quality and/or Customer Service experience in an aerospace or highly regulated industry
Demonstrated understanding of customer requirements and focus to achieve these objectives
Proven flexibility and ability to cope with pressure resulting from changing priorities and meeting tight deadlines and reporting requirements
Advanced MS Office Suite skills specifically using MS Excel and PowerPoint.
Sprachkenntnisse
- English
Hinweis für Nutzer
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