Program Support Consultant - (13306)

We are currently seeking a Program Support Consultant to join our team in Fremont, CA. In this role, you will ensure smooth day-to-day operations at the client site. This position provides high-level support to internal and external teams, manages employee processes, coordinates onboarding, ensures accurate timekeeping, and supports HR functions. You will work closely with the onsite Program Manager and partner with managers and employees to deliver HR consultation and operational support.

Job Responsibilities

Operational & Program Support

• Serve as the primary liaison for assigned region between the Clinical Operations Manager and internal HQ teams, ensuring effective communication and alignment with client-related needs.
• Collaborate with the Clinical Operations Manager to align daily support tasks with broader program goals and client expectations.
• Conduct weekly site visits as needed to address performance or compliance issues, deliver materials to workers, troubleshoot equipment.
• Support special operational initiatives as needed and other duties as assigned to meet department and client needs.

Onboarding, Timekeeping & Compliance

• Plan, coordinate and facilitate onsite new employee orientations including scheduling, materials, and documentation.
• Initiate and track new employee onboarding / offboarding tickets and create worker badges.
• Serve as the primary point of contact for time entry issues, ensuring compliance with company and client policies.
• Assist with creating and managing worker schedules in web-based time management platform.
• Monitor timesheets daily for accuracy, address errors and attendance concerns as they become evident.
• Monitor employee compliance with onboarding, documentation, and training requirements throughout onboarding and for the duration of the assignment.

HR & Employee Relations Support

• Partner with managers at all levels to provide objective direction regarding employment policies and employment practices to achieve a proper resolution on various complex issues. Issues include but are not limited to, performance, attendance deficiencies, misconduct, FMLA, and ADA.
• Support management on performance documentation (performance improvement plans; verbal, written, final warnings, and terminations).
• Provide guidance and coaching to onsite team members as needed.

Reporting, VMS & Administrative Support

• Manage assigned worker related tasks with VMS (Vendor Management System) support, reporting, and troubleshooting.
• Ensure all VMS support metrics (response times, issue resolution rates, etc.) meet defined KPIs.
• Create client reports weekly and monthly, such as overview of new hires, workforce summary, timecard biweekly report.
• Review expense reports and ensure travel and reimbursement policies are followed.
• Provide