IT Operations Specialist

The IT Operations Specialist will be the first point of contact and primary resource for all end-user support and system administration, ensuring the reliability, security, and efficiency of Luminary Cloud's corporate infrastructure. This is a critical role responsible for immediate response and dedicated support for all employees.

• User Lifecycle Management (ULM): Own the complete provisioning and deprovisioning lifecycle for all employees, contractors, and vendors using our Identity Provider (IdP), Okta .
• Access Control: Manage group and application-level access permissions within Okta, Google Workspace, and other SaaS tools, adhering strictly to security policies (Least Privilege).
• Auditing: Assist the Head of Security with regular access reviews and audit preparation.

• Google Workspace: Serve as the primary administrator for Google Workspace (formerly G Suite), managing user accounts, licensing, security settings, group policies, and collaboration tools.
• SaaS Application Management: Manage user access, configuration, and basic troubleshooting for key business applications and other departmental SaaS tools.
• Video Conferencing and Telephony: Manager user access, configuration, and basic troubleshooting for video and telephony systems Google Voice, Zoom, Zoom Rooms, etc.
• Cloud Infrastructure: Provide support for basic access and permission management within our cloud environment (e.g., managing IAM roles for internal users).

• Tier 1 & 2 Support: Provide friendly, efficient, and immediate technical support for all in-office and remote employees.
• Operating System Expertise: Expertly configure, deploy, troubleshoot, and maintain hardware running macOS (primary platform), as well as limited Linux, Windows, and mobile devices.
• Inventory & Asset Management: Manage the inventory, procurement, deployment, and repair of all company assets (laptops, monitors, peripherals).

• Knowledge Base (Notion): Own and actively manage the internal IT knowledge base hosted in Notion , ensuring all onboarding guides, troubleshooting steps, and policy documents are current and comprehensive.
• Network & Peripherals: Manage, maintain, and troubleshoot in-office networking equipment (Wi-Fi, printer setup, A/V) and remote connectivity issues.

• 2+ years of hands-on experience in corporate IT support, help desk, or system administration.
• Demonstrable expertise in managing and troubleshooting macOS environments.
• Proven administration experience with a major Identity Provider (IdP); Okta experience is highly preferred.
• Strong administrative knowledge of Google Workspace (G Suite) .
• Administrative knowledge of JAMF, EDR, and other enterprise applications.
• Excellent written and verbal communication skills, with a focus on friendly, patient user service.
• Ability to work independently and manage a diverse ticket queue with immediate priority switching.

• Experience with cloud platform administration (e.g., GCP, AWS, Azure).
• Familiarity with user setup, permissions, and basic integrations.
• Experience administering a documentation platform like Notion, Confluence, or similar.
• Familiarity with endpoint management/MDM solutions (e.g., Jamf, Intune).