Client Success Manager

Join us as a Client Success Manager
We're excited to welcome a Client Success Manager (CSM) to the team who's passionate about helping our clients achieve meaningful results and build long-term relationships. In this role, you'll guide leading companies on their ESG journeys — ensuring they get the most value from the unique Datamaran platform from onboarding through renewal.
You'll work hand-in-hand with our dedicated Implementation & Training (I&T) team, who manage the technical onboarding process, so you can focus on the strategic partnership and long-term success of your customer base.
This position is based in New York City and reports to the Director of Client Success.
What you'll do
As the trusted advisor for your clients throughout their Datamaran journey you help them achieve their ESG goals and demonstrate measurable value:

• Build deep relationships by understanding each client's unique priorities, personalizing their experience and engaging stakeholders across their organization.
• Collaborate closely with Sales and I&T to ensure every handover and onboarding experience is smooth, transparent, and well-documented.
• Work with clients to set expectations around technical support, define goals and timelines, manage tasks, and coordinate onboarding updates with the I&T Manager
• Lead ongoing success initiatives post-onboarding, from regular check-ins and business reviews to identifying growth and renewal opportunities.
• Act as the voice of the customer: surfacing feedback, resolving issues, and ensuring clients feel heard and supported.
• Support advocacy efforts by partnering with Marketing on case studies, webinars, and customer community events.
• Monitor key platform usage metrics to stay ahead of risks and uncover expansion potential.
• Take ownership of your renewal and expansion pipeline, contributing directly to our GRR and NRR goals.
• Host roundtables, webinars, and other virtual events for the Datamaran customer community
• Travel for in-person goal-setting, onboarding, and strategic reviews, primarily across the US.

What you'll bring:

• 3–4 years of experience as a Customer Success Manager in a SaaS business, including ownership of renewals.
• Solid understanding or professional background in ESG.
• Exceptional communication skills and the ability to build trust with stakeholders at every level.
• Strong organizational skills and attention to detail: you can juggle multiple accounts and priorities with ease.
• A Bachelor's degree or equivalent professional experience.
• Comfort working with SaaS platforms and a proactive, solution-oriented mindset.
• Commitment to joining us in the New York hub at least one day per week to collaborate in person with your team.

• Experience in a high-growth SaaS environment.
• International exposure or experience working with global clients.