Executive Relationship Manager

At Beyond Feedback we bring humanity back to business by partnering with business leaders to provide employee and customer lifecycle feedback programs. The tailor-made feedback programs and actionable insights provided by our team of experts drive increased brand loyalty, customer retention, employee retention, and employee engagement for business clients.

We have a new opportunity available for a full-time Executive Relationship Manager to join us in our mission of reaching 35M survey participants by 2035

Are you a relationship builder who thrives on exceeding client expectations? Do you bring a strategic mindset to every challenge, quickly spotting business needs and crafting smart solutions? Are you a people leader who empowers others while holding them to high standards? Do you want to see your work make a meaningful impact at some of the best-known companies in the country? If this sounds like you, read on.

What You'll Do

• Lead and Manage - Oversee and develop a team of client project coordinators, ensuring efficient workload balance from project initiation to completion.
• Drive Quality Execution - Collaborate across teams to deliver high-quality, on-time results that exceed client expectations.
• Represent Beyond Feedback - Act as a senior leader in all client engagements, aligning communication with client business goals.
• Facilitate Executive Meetings - Lead web-based sessions with C-level teams, focusing on clear, productive agendas and outcomes.
• Foster Relationships - Cultivate and grow long-term partnerships with client executives, managing escalations and acting as a trusted advisor.
• Deliver Strategic Insights - Guide clients through survey design, deployment, data analysis, and recommendations.
• Manage Projects. Own the success of each engagement—ensuring scope alignment, resource allocation, profitability, and client satisfaction.
• Drive Growth - Proactively identify and close opportunities to expand services within existing accounts.
• Ensure Excellence - Conduct regular business reviews, manage renewals, and address retention risks before they surface.

What You Bring To The Table (required qualifications):

• Education: Master's degree in business administration, marketing, data analytics, organizational behavior, or a related field.
• Experience:
• 5+ years in