Project Manager/Operations

Project Manager/Operations: Remote
Ready to turn your passion into a career? Do you dream of working in a dynamic and fast-paced logistics environment, supporting major events in sports, music, fine art, and film? Want the chance to collaborate with some of the biggest names in entertainment, media, and global events? Look no further We're looking for talented and passionate individuals like you to join our logistics team.
Rock-it Cargo, an award-winning global leader within the entertainment and luxury import/export logistics industry providing unrivaled experience and expertise for live events, touring, sports, luxury auto and art freight forwarding. Our teams serve as the premier freight forwarders handling some of the world's biggest concerts, festivals, and sporting events for many high-profile clients across the music & sports industries to make the greatest shows and events possible across the world.
At our company, we believe that our people are our greatest asset. As a
Project Manager/
Operations
you will play a crucial role in an environment where our employees excel and feel valued. Join us in creating unforgettable experiences and driving success in a fast-paced, exciting industry. Apply today and be a part of a team that values teamwork, innovation, diversity, and excellence.
This is a hybrid position consisting of managing client activity and operating shipments from pick to delivery. In an operations capacity, the ideal candidate will be responsible for coordinating all modes of transportation – Ground, Air & Sea – as well as overseeing the necessary steps needed to insure on time and safe transportation for domestic and international cargo. As a project manager, they will be required to interact with the customer and communicate all information pertaining to the shipment and shipping process. Timely preparation of budgets and invoices will be required for all shipments. Additionally, there will be on the road attendance required for required projects/shows.

Join us in creating unforgettable experiences and driving success in a fast-paced, exciting industry. Apply today and be a part of a logistics team that values teamwork, innovation, diversity, and excellence.

Location:
Work from home

Job Type:
Work from Home / Full Time

Work Schedule
: Monday-Friday. Schedule fluctuates based on workloads (Core hours 9AM-6PM). Rotation of on-call weekend responsibilities.

Experience:
Must have 3-5 years experience in freight operations and customer interactions

Key Responsibilities

• End-to-End Shipment Management: Oversee domestic and international freight operations across all transportation modes—Ground, Air, and Sea—from initial planning to final delivery, ensuring safe and timely cargo movement.
• Project Coordination: Act as the primary point of contact for clients, providing regular updates, resolving issues, and ensuring seamless communication throughout the shipping process.
• Operational Excellence: Manage job files using proprietary company software, ensuring accuracy, organization, and adherence to company standards for budget and invoice preparation.
• Client & Business Development: Support existing client relationships by delivering exceptional service while identifying opportunities for business growth and additional revenue streams.
• Global Collaboration: Develop and maintain relationships with foreign and domestic agents to enhance operational efficiency and service reliability.
• On-Site Support: Travel to exhibitions, live events, and project locations as required, providing hands-on logistics oversight and ensuring event success through on-the-ground coordination.
• Process Improvement: Continuously analyze workflows and suggest improvements to optimize operations, enhance customer satisfaction, and align with company goals.

Qualifications

• Must be open to change and an advocate for continuous improvement.
• Must be highly organized with the ability to multitask
• Ability to work in a fast-paced and dynamic environment
• Excellent communication skills
• Must be results-oriented and willing to take ownership of all assigned projects
• Team player with a positive attitude

Don't meet every single requirement?
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Rock-it Cargo, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but

your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

What Rock-it Cargo Will Offer You
A growing logistics firm backed by an award-winning global parent company within the entertainment and luxury import/export logistics industry providing unrivaled experience and expertise for live events, touring, sports, luxury auto and art freight forwarding. Our teams serve as the premier freight forwarders handling some of the world's biggest concerts, festivals, and sporting events for many high-profile clients across the music & sports industries to make the greatest shows and events possible across the world.

Work with some of the most well-known and successful companies in the world. Your work will make an impact and be appreciated by others.

Benefits & Perks That Rock

• Recharge & Reset: Enjoy a generous PTO package with 18 vacation days, 2 floating holidays, 7 sick days, and 11 paid holidays annually. We know work-life balance is key.
• Your Health, Our Priority: Comprehensive medical, dental, and vision plans are just the start. Get employer contributions to your HSA if you choose a high-deductible health plan, plus access to convenient telemedicine through MDLive and mental health support through our Employee Assistance Program.
• Financially Fit: Secure your future with our 401(k) match and comprehensive employer-funded insurance (Basic Life, AD&D, Short-Term Disability, and Long-Term Disability).
• Family Matters: Welcoming a new addition? We offer generous paid parental leave for all parents.
• Perks with a Purpose: Grow professionally with Continuing Education Reimbursement, give back with Charitable Donation Matching, and even snag free tickets to client events (when available)
• Culture Club: We love to celebrate Join us for regular company events like birthday lunches, sports outings, volunteer opportunities, and more.
• Optional Add-Ons: Customize your benefits with supplemental insurance (accident, critical illness, hospital indemnity) and pet insurance through MetLife.
• Sweet Savings: Score potential discounts on home and auto insurance through Farmers Insurance.

RIC is committed to the full inclusion of all qualified individuals. As part of this commitment, RIC will ensure that persons with disabilities are provided with reasonable accommodation for the hiring process. If reasonable accommodation is needed, please contact
RIC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. In addition to federal law requirements, RIC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall,