Hourly WIC Customer Service Representative

Salary

$18.00 Hourly

Location

DeKalb County, GA

Job Type

Part Time Hourly

Job Number

Division/Section

District 3-5 County Position

Opening Date

11/25/2025

Closing Date

12/25/ :59 PM Eastern

• Description
• Benefits
• Questions

Description
We are Accepting Applications for the Following Position:

Hourly WIC Customer Service Representative
Founded in the 1920s and headquartered in Decatur, GA, DeKalb Public Health (DKPH) works to protect, promote and improve the health and well-being of all DeKalb County residents.
Our vision is for a healthier DeKalb where all residents have equitable access to public health resources and live healthy lives. If you have a passion for people and are looking to make an impact on the health of the community, we invite you to join our team For more information about our agency please visit
LOCATION:
East Health Center
DIVISION/DEPARTMENT:
Community Health
– MCH
SALARY INFORMATION:
$18.00 Hourly / Pay Grade TPW / Job Code T6001
Job Responsibilities

Under supervision of WIC Office Supervisor performs work that requires independent judgment in the absence of the WIC Office Supervisor.

• Reallocates task as necessary
• Schedules WIC appointments for clients
• Monitors security of vouchers, computer system and clinic flow.

Responsible for clerical support for WIC Department.

• Serves clients in the order numbers were taken in a professional manner. Courteously greets all individuals who are requesting services.
• Receives, screens, and directs telephone calls to the appropriate staff member. Answers telephones courteously, receives and notes caller's questions, requests and needs and routes call to appropriate staff immediately upon receipt.
• Answers client's questions regarding services offered business hours, and the intake process.
• Checks client's identification, proof of residence and proof of income.
• Provides clients with the Give Rights/Obligation and complete the 24-hour diet recall form.
• Completes Declaration statement and gives voter application if clients request to register to vote.
• Lists client's name, age and service on the clinic book.
• Completes header on the certification form.
• Conducts income eligibility interviews and completes income portion of WIC Certification/Assessment form and signatures.
• Receives and distributes incoming correspondence.
• Furnishes ineligibility notice to clients following established procedures.
• Updates clients information on the Insight System
• Directs clients to maintain clinic flow.
• Reviews medical records and adds needed forms, labels and immunization information.
• Lists client's names on daily activity report.
• Issues vouchers and schedules next appointment for nutritional education.
• Instructs clients on use of WIC vouchers and grocery vendor system.
• Refers clients to other services offered by health center if needed.
• Prints vouchers on demand for clients.
• Batches data information from Manual Voucher System daily and transmit to Viking for processing to receive voucher reports.
• Copies reports for office and mails original to the proper office.
• Orders office supplies.
• Maintains an orderly work area.

Minimum Qualifications
High school diploma or GED AND Six months of full-time work experience providing customer support or technical assistance.

Additional Information

NOTE:
Thank you for your interest in DKPH. Due to the volume of applications, we are unable to provide application status by phone or email. All qualified candidates will be considered but may not necessarily receive an interview.

Selected applicants will be contacted for next steps. Applicants who are not selected will not receive notification. We have the right to close any position at any time for any reason.
Employment with DeKalb Public Health is not complete or official until applicants meet all pre-employment requirements. Requirements for this position may be subject to: Pre-Employment Drug Screening, Criminal Background Check/Fingerprinting, Previous Employment Reference Check, Specific Immunizations, Motor vehicle check, and/or Education and/or Licensure verification.

ALL APPLICANTS MUST APPLY FOR THIS POSITION & COMPLETE APPLICATION IN: "Career Opportunities" at Job Opportunities | Locations: dekalb county | Sorted by Posting Date descending | JOB OPPORTUNITIES )
If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to:
.
DEKALB PUBLIC HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER.
N/A

01

The answers you provide to the supplemental questions will be used to determine if you meet the minimum qualifications for this position. Your responses pertaining to specific work experience and education must be clearly shown in the areas for work history and education on your application. Your application must be completed in full before it is submitted. We do not accept additional information after your application has been received by the Personnel Department. Do you accept these conditions?

• Yes
• No

02

What is your highest level of education completed?

• Bachelor's Degree
• Associate's Degree
• High School Diploma
• GED

03

Are you a current employee of DeKalb Public Health?

• Yes
• No

04

Have you ever worked for the Agency DeKalb Board of Health/ DeKalb Public Health that you are applying for?

• Yes
• No

05

Have you previously scheduled client appointments in a medical, public health, or social service setting?

• Yes
• No

06

Are you comfortable verifying client identification, proof of income, and proof of residency?

• Yes
• No

07

Have you ever conducted eligibility or intake interviews that required accuracy and confidentiality?

• Yes
• No

08

Do you have experience using data entry systems or electronic client databases?

• Yes
• No

09

Can you accurately issue vouchers or benefits following written procedures?

• Yes
• No

10

Are you comfortable handling a high volume of in-person clients and phone calls?

• Yes
• No

11

Are you able to work with diverse populations, including families with infants and young children?

• Yes
• No

12

Can you follow strict confidentiality requirements regarding client information?

• Yes
• No

13

Can you follow federal and state WIC policies without deviation?

• Yes
• No

14

If needed, can you serve as acting WIC Office Supervisor in their absence? (basic judgment, redistribution of tasks)

• Yes
• No

Required Question

Employer Georgia Department of Public Health (GA)

Address 200 Piedmont Ave, SE

West Tower

Atlanta, Georgia, 30334

Website