Service Technician

Why Pref-Tech?

Voted "Top Workplaces" by Houston Chronicle and Austin American Statesman, 2 years in a row We aim to make "family" a core reason we attract incredible people, retain them, and collectively deliver unequaled quality and service to customers. If your heart and mind are pushing you to join a team who deeply desires to be the best in the world, has a long-game approach to business, prides itself on doing exceptional work, celebrates service to others, and is willing to invest in you, you should consider Pref-Tech.

Position Overview
The Service Technician at Pref-Tech will be responsible for will be responsible for servicing and troubleshooting access control, IP-based and analog video management systems, auto-gate equipment. Scope of duties include, but are not limited to, troubleshooting and repair of electrified and non-electrified locks, card readers, ancillary access-controlled door devices, IP and analog cameras, head-end video recording devices, wired and wireless networks, and intercom systems. This person will need to be detail orientated and able to document and communicate all repairs, as well as effectively communicate with customers.

Key Responsibilities

• Install cabling, mount equipment, install card readers, door contacts, mag locks, electrified strikes, and integrated systems.
• Trouble shooting of cabling, card readers, door contacts, mag locks, electrified strikes, cameras, PLC, intrusion, and integrated systems.
• Functional understanding of low voltage systems, relays, principals of normally closed/normally open, series and parallel wiring.
• General understanding of Network Topology.
• Use a multi-meter to test for voltage, continuity, and resistance.
• Possess mechanical and computer skill and ability to effectively troubleshoot.
• Operate any hand tools and equipment necessary to perform all associated tasks.
• Document and update works orders and customers in a timely manner
• Will participate in the on-call rotation.

Required Qualifications

• High School Graduate, GED or equivalent. Certifications
• Must be at least 18 years of age and have a valid TX Driver's License.
• Must have 5 or more years in relevant access control installation, service and configuration.
• Access Control
• HID
• Mercury
• CCTV
• Willingness to take on new challenges and build on current skills.
• Exceptional analytical and conceptual thinking skills
• Capacity to work independently and
• Ability to work efficiently without compromising quality or
• Ability to perform physical tasks like walking, standing, driving, lifting up to 50lbs unassisted, and ascending / descending ladders and stairs of varying heights with little to no limitation.
• Currently licensed or must have the ability to immediately obtain TXDPS Security License.

Preferred Qualifications

• Software House
• Genetec
• Honeywell
• Bosch Intrusion/ Access Control
• DMP intrusion

Benefits

• Competitive Salary
• Inclusion in Operational Incentive Program, which shares excess profits as bonuses
• 401K Safe Harbor Plan with matching dollar-for-dollar up to 4% of annual gross salary (Traditional and Roth options available)
• Health, dental, vision and other elective insurances

Work Hours
Our office hours are from Monday – Friday, 8:00 a.m. to 5:00 p.m. There is no set schedule for field personnel as work scheduled vary depending on client needs.

Physical Requirement

• Ability to perform physical tasks like walking, standing, driving.
• Ability to safely lift and carry up to 50 lbs unassisted.
• Comfortable working outdoors in various weather conditions, including heat and rain.
• Capable of ascending and descending ladders (6–14 feet) and stairs of varying heights with minimal restrictions.
• Willingness to work from a bucket truck as required for installations and maintenance.

Core Values
First and foremost, at Pref-Tech, you must understand, internalize, and represent our PGRIT Core Values:

• Professionalism: Our expectations are high, we take great pride in our work, and we communicate well.
• Grit: We thrive on challenges. We do what it takes to get the job done.
• Right: We know what right is and do it every time.
• Intelligent Thought: We plan meticulously, execute decisively, and resolve issues effectively.
• Trusted Advisors: We are experts. We continuously develop our knowledge and