Customer Service Representative

Overview

Salary is dependent on experience - It may be lower than that range or higher depending on experience

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Job Overview:
David Zuidema Inc. is seeking an experienced and detail-oriented Dispatch Manager to join our team. As a Dispatch Manager, you will play a key role in the daily operations of our septic and plumbing business, ensuring smooth coordination between customers, drivers, and our team. This role requires someone with past experience in the septic or plumbing industry who is capable of multitasking, managing orders, and optimizing schedules. You will work closely with the owner of the company to prepare and schedule jobs efficiently for the following day.

Key Responsibilities:

• Manage customer orders and ensure all information is accurately recorded.
• Schedule and dispatch drivers to their respective jobs.
• Communicate directly with customers to confirm appointments and handle any special requests or changes.
• Prepare daily work schedules and job lists for drivers.
• Collaborate with the owner to prioritize and allocate tasks for the day.
• Maintain and update the dispatch system to ensure jobs are completed on time and accurately.
• Handle customer inquiries and resolve any issues that may arise during the course of daily operations.
• Track the progress of jobs throughout the day and adjust schedules as needed to optimize efficiency.

Thanks for providing the details Based on the information you've shared, here's a job description draft for your Dispatch Manager role:

Job Title: Dispatch Manager
Company: David Zuidema Inc.
Location: Midland Park, NJ (In-office)

Job Overview:
David Zuidema Inc. is seeking an experienced and detail-oriented Dispatch Manager to join our team. As a Dispatch Manager, you will play a key role in the daily operations of our septic and plumbing business, ensuring smooth coordination between customers, drivers, and our team. This role requires someone with past experience in the septic or plumbing industry who is capable of multitasking, managing orders, and optimizing schedules. You will work closely with the owner of the company to prepare and schedule jobs efficiently for the following day.

Key Responsibilities:

• Manage customer orders and ensure all information is accurately recorded.
• Schedule and dispatch drivers to their respective jobs.
• Communicate directly with customers to confirm appointments and handle any special requests or changes.
• Prepare daily work schedules and job lists for drivers.
• Collaborate with the owner to prioritize and allocate tasks for the day.
• Maintain and update the dispatch system to ensure jobs are completed on time and accurately.
• Handle customer inquiries and resolve any issues that may arise during the course of daily operations.
• Track the progress of jobs throughout the day and adjust schedules as needed to optimize efficiency.

Qualifications:

• Previous experience in dispatching, preferably in the septic or plumbing industry.
• Strong organizational and time-management skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication skills, both verbal and written.
• Proficient with basic office software (Microsoft Office Suite, Google Sheets, etc.) and dispatch software.
• Ability to work well under pressure and problem-solve in real-time.
• High school diploma or equivalent; additional industry-related certifications are a plus.

Preferred Skills:

• Experience using dispatch software or routing tools.
• Knowledge of septic or plumbing systems.
• Ability to manage a team and work in a leadership capacity.

Job Type: Full-time

Pay: $55, $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person