Client Service Manager II, Employee Benefits

Introduction
At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it's shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We're a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you're looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview
As experts in protecting what matters most to businesses and individuals, we're looking to bring on our next Client Service Manager II to support our Employee Benefits department and deliver exceptional risk management solutions to our growing client base.

Our Client Service Manager II will partner with our sales team, as well as work independently on sales opportunities, to lead day-to-day management of current clients' insurance programs within the small business unit.

Why This Role?

• Opportunity to collaborate on sales opportunities while gaining knowledge to become experts in field
• Provide mentorship and leadership to other team members, contributing to the growth and development of books of business
• Opportunity for upward mobility and advancement opportunities across Gallagher

How You'll Make An Impact

• Client Support

• Lead meetings with clients, including meetings at client locations.

• Responsible for providing comprehensive client support and act as main client contact for book of business. Provide proactive support on specific initiatives which deliver unique value through the execution of client specific business plans, service timelines, and corporate communications.
• Effectively manage difficult client communications including changes in terms, enrollment guidelines, risk assessment, and group size/details.

• Support in client retention by maintaining a positive relationship and image with clients.