Community Manager

General Description

The Community Manager is responsible for all phases of on-site property operation, under the direction of the Regional Manager.  The Community Manager is responsible to maintain all aspects of the property's assets to Conifer standards.  

Position Details

• Full-Time
• Exempt
• 40 Hours per Week
• Monday - Friday
• 8:30 AM - 5:00 PM

Location

• Cold Spring Lane Apartments located at 3025 West Cold Spring Lane Baltimore, MD 21215.

Job Description

People: 

• Recruit, hire, train and be responsible for work performance by all team members under his or her direction to include, but not limited to, coaching, mentoring, and regular performance management of team members in accordance with Conifer policy and procedures. 
• Perform written evaluations of employees and make recommendations for salary increases and/or advancement, under the supervision of District Managers and Regional RVPs. 
• Maintain and submit regular and timely attendance records of all team members under his or her direction.  Ensure overtime is reasonable and necessary, with District Manager approval where appropriate. 
• Follow and enforce all Conifer policies and procedures. 
• Market and approve/disapprove all applications for rental; prepare, process and sign all leases and related forms. 
• Work effectively with local housing authority, if applicable, to ensure timely leasing and recertifying of applicants/residents.  
• Provide excellent customer service to residents and resident organizations; respond timely and professionally to any inquiries including resident concerns.  
• In a professional and timely manner, and in accordance with Conifer policy, respond to and address all internal and external requests for information or action. 

Property: 

• Ensure complete implementation and compliance with all housing program requirements and directives as appropriate. 
• Actively manage the occupancy of the property, ensuring all waitlists are maintained, applications are pre-processed according to vacancy trends and vacant units are turned and leased timely. 
• Handle all details of move-ins and move-outs, giving special attention to apartment inspection check lists. 
• Ensure that community is maintained to Conifer standards.  
• Immediately report accidents and emergency situations to Risk Management and District Manager. Complete and submit the proper incident reports. 
• Ensure that all maintenance requests are handled on a timely basis while effectively communicating to the residents. Ensure that appropriate written records are kept of all maintenance work completed. 
• Inspect Community and apartments in accordance with Conifer policy.   
• In conjunction with Maintenance Supervisor, obtain competitive bids for contract services and capital improvements; process bid packages per Company procedures. 
• In conjunction with Maintenance Supervisor, draft approval memos and contracts for approval and supervise outside contractors working on the property to ensure contract compliance. 

Financials: 

• Assist in development of annual budget and work within the approved budget.  Seek District Manager approval for any unbudgeted expenses. Complete monthly variance reports and actively contribute to reforecasts as required.   
• Collect rents and handle delinquent accounts in a timely and efficient manner. 
• Maintain clean resident and subsidy ledgers. 
• Make