Senior Cloud Engineer

Job Summary
WHO ARE WE?
Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 550 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit

WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on

THE TEAM
Core Data Services team is at the center of Data and Analytics initiative. We are in the beginning of our journey to build and enterprise data platform capable to be a true underpinning of any data needs for the enterprise. Our mission is to make reliable data available and enable value creation by the data community of engineers, analysts and decision makers. Core Data Services team consists of Platform engineering team, Data Engineering, Data Enablement and ultimate owner and operator – Operations team.

As part of the Core Data Services team, the Operations Analysts leads the day today tasked with full ownership and management of the Customer issues posted as data quality and data investigation.

THE ROLE
The Cloud Engineer will be working as part of the Data and Insights team, focusing on the management and administration of SQL Server databases and our AWS Cloud environment.

In this hands-on role, you will have ownership and be responsible for the design, build, commissioning and running of new and existing database environments and platforms to project timelines and company standards, providing clear communications with respect to progress, blockers and issues to mitigate risk.

You will continuously deliver and support changes to the Ticketmaster business applications across production and all non-production environments. You will work with Data Engineering teams from the point of initial engagement, through proof of concept and through to the implementation of each project.

The role is fundamental in supporting the company's strategy of deploying market leading B2B and B2C data driven tools using the latest technology, including Big Data platforms and Databricks.

We are looking for a seasoned professional who has experience owning and operating large scale systems at enterprise level, continuously improving operational metrics. In other words, running a center of excellence with stability and discipline practices as a bedrock of continuous innovation.

You will be exposed to multiple technologies and various levels of AWS experience within the engineering teams and be required to tailor your approach accordingly. Our business is online 24/7, so you will occasionally be required to work out of hours or provide on-call duty on a rotation basis.

If you are looking for a challenge and a sense of ownership and have experience running large scale data operations, including performing analysis on large scale data lake, EDW, low latency data delivery for operational reporting as well as analytical use cases - we are looking for you

We have plenty of opportunities to make a difference for the business and for the Ops team in all aspects - from tech to processes to developing Center of excellence.

What This Role Will Do

• Troubleshooting of database and infrastructure issues on services you provide
• Manage capacity and availability to ensure resilience and cost effectiveness
• Provide input into the design, development and implementation of automation and tooling for data engineering teams to achieve their goals.
• Work closely with peers in data engineering teams to implement solutions that are scalable, secure, and easily maintained.
• Disaster Recovery planning, testing and execution in combination with engineering teams
• Design, implement and run resilient highly available solutions
• Implement monitoring, health check scripts, functional and load testing
• Use modern 'infrastructure as code' and orchestration tools to reduce manual operations where practically possible
• Plan, organize and communicate project status
• Share knowledge and skills with other team members

What This Person Will Bring

• Excellent knowledge of Public Cloud technology – we use AWS with RDS, S3, ES, API Gateway, Redshift, Lambda, SQS & EC2 being the core services we depend on.
• Excellent knowledge of Database Technologies & Architectures
• DBA expertise supporting large scale databases such as SQL Server, Redshift or PostgreSQL; preferably data warehouses
• AWS certified Engineer or equivalent commercial experience
• Some experience developing scalable and resilient APIs, systems and services for cloud platforms
• Strong understanding of techniques and strategies for maintaining high availability
• Strong experience in automated deployment of infrastructure and applications
• Strong scripting/programming skills in at least one language such as Python and PowerShell
• Experienced in collaborative development – performing code reviews and automating via deployment pipelines, such as Jenkins, Gitlab CI or AWS CodePipeline
• Excellent Windows & Linux systems knowledge and great application troubleshooting skills
• Good networking skills; route tables, Firewalls & understanding load balancing technologies
• Good knowledge of log, monitoring and alerting platforms such as AWS CloudWatch, Spotlight, ELK, Prometheus
• Good understanding of Security and Compliance challenges and how to reduce scope and increase protection – we deal with PCI, SOX and GDPR on some of our systems
• Technical writing skills for documenting environments and procedures
• Self-motivated, energetic, and tenacious.
• Able to work as part of a team as well as independently.
• Strong organizational skills and time management.
• A desire to learn and use a broad range of skills in a highly complex environment.
• Excellent analytical, problem solving and resolution skills.
• Passionate about automation and tooling.

Benefits & Perks
Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:

• HEALTH: Medical, Vision and Dental benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Generous paid time off policy including paid holidays, sick time and paid days off for your birthday, Free concert tickets
• WEALTH: 401(k) program with company match, Stock Program
• FAMILY: New parent programs & support including caregiver leave and childcare cash, infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Live Nation is an equal opportunity employer. It hires and promotes employees based on their experience, talent, and qualifications for the job and does not tolerate discrimination toward employees based on age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

Live Nation affords equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee consistent with its legal obligations to do so. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant or employee to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants and employees are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek or currently occupy. Any applicant or employee who requires an accommodation in order to perform the essential functions of the job should contact either the hiring manager for the role or a Human Resources representative to request the opportunity to participate in a timely interactive process.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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The Expected Compensation For This Position Is
$120,000.00 USD - $150,000.00 USD

• Pay is based on a number of factors including market location, qualifications, skills, and experience.