Customer Service Representative

Now Hiring: Customer Service Representative
Location: Sonny's Body Shop Cass Hartman Ct., Traverse City, MI 49685
Status: Full-Time

Are you someone who thrives on delivering top-notch customer service and enjoys a fast-paced work environment? Join our team as a Customer Service Representative and play a key role in creating a positive first impression for every customer who walks through our door—or calls in for assistance

• Paid Holidays & Floating Holidays
• Paid Time Off (PTO)
• Top-Notch Health Benefits (Medical, Dental, Vision)
• 401(k) with Company Match
• Life Insurance (Company Paid)
• Supplemental Life Insurance
• Disability Insurance
• Paid parental leave
• Paid Training & Ongoing Career Development

• Be the friendly first point of contact—greeting customers in person and over the phone with professionalism and warmth.
• Answer incoming calls promptly (within two rings) and direct or resolve inquiries as needed.
• Assist customers with questions, paperwork, and insurance information.
• Coordinate with estimators and the operations team to ensure a smooth customer experience.
• Schedule tow services, arrange rental cars, and maintain a clean, welcoming front office.
• Collect payments, manage customer files, and keep our office supplies and calendar in check.

• High school diploma or GED required.
• Minimum of 1 year of customer service experience—automotive industry experience is a plus
• Strong communication skills, professional attitude, and attention to detail.
• Tech-savvy and comfortable using computers.
• Ability to stay calm and supportive when customers are under stress.

This position description is intended to be dynamic and may change based on organizational needs. You may be asked to support special projects or related duties as required.