Front Desk Agent

Job Summary
Join our vibrant hospitality team as a Front Desk Agent, where your energy and enthusiasm will create memorable experiences for our guests from the moment they arrive. In this dynamic role, you will be the welcoming face of our hotel, providing exceptional guest services, managing reservations, and ensuring smooth check-in and check-out processes. Your proactive attitude and attention to detail will help foster a warm, inviting environment that keeps guests coming back. This paid position offers an exciting opportunity to develop your hospitality management skills while delivering top-tier customer service in a lively resort setting.

Duties

• Greet guests warmly upon arrival, ensuring they feel valued and comfortable from the start
• Manage guest check-in and check-out procedures efficiently using multi-line phone systems and hotel management software
• Handle guest inquiries, requests, and complaints with professionalism and a positive attitude
• Provide information about hotel amenities, local attractions, and services to enhance guest experiences
• Maintain accurate reservation records, update guest profiles, and process payments securely
• Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared to high standards
• Conduct night audit procedures to reconcile daily transactions and prepare reports for management
• Uphold phone etiquette standards when communicating with guests and vendors over various communication channels
• Assist with guest relations efforts to ensure satisfaction and foster loyalty during their stay

Requirements

• Proven experience in hospitality management or front desk operations within a hotel or resort environment
• Strong customer service skills with the ability to handle diverse guest needs professionally
• Multilingual or bilingual abilities are highly desirable to serve our diverse clientele effectively
• Familiarity with hotel management software and multi-line phone systems is preferred
• Knowledge of night audit procedures and hotel operations is a plus
• Excellent communication skills, including phone etiquette and guest interaction techniques
• Ability to remain energetic, attentive, and proactive in a fast-paced setting
• Previous hotel experience focusing on guest services or front desk responsibilities is advantageous

Embark on a rewarding career where your hospitality talents make a difference every day We're dedicated to supporting your growth while creating unforgettable experiences for our guests.

Pay: $ $18.64 per hour

Expected hours: 20.0 – 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending