Sales & Client Experience Associate

Sales & Client Experience Associate

Full-Time | In-Person (Beverly Hills) | Sunday–Thursday

About the Role:

We're hiring a
Sales & Client Experience Associate
to join our growing team at
Jack Weir & Sons
, a family-owned luxury fine jewelry company. This role is perfect for someone who is adaptable, organized, and thrives in a client-facing environment. You'll work closely with the Head of Sales and support all aspects of the sales cycle—from lead response and client outreach to virtual appointments and post-sale logistics.

This is an opportunity to grow into a high-level sales professional, learning from one of the top performers in the business while delivering a world-class experience to our customers.

Responsibilities

Sales & Client Communication

• Respond to all
  inbound inquiries
  across email, chat, social, and phone within 30 minutes during business hours
• Conduct
  virtual and in-person appointments
  with prospective clients
• Manage ongoing
  outreach to existing clients
  via email and phone calls
• Assist in
  weekly live sales events
  , handling client follow-up and questions

Customer Service & Fulfillment

• Coordinate with the
  admin and fulfillment team
  for resizing, repairs, shipments, and custom orders
• Serve as a liaison for post-sale care and logistics inquiries
• Track and update deal progress, client preferences, and communication logs in
  HubSpot CRM

Cross-Functional Collaboration

• Work closely with the
  marketing team
  to respond to warm leads and assist in closing opportunities
• Partner with the sales lead to refine client outreach strategies and track deal performance
• Participate in
  local and national pop-ups/retail shows
  as needed (occasional travel required)

What We're Looking For

• Warm, articulate, and professional communicator
• Highly
  adaptable
  ,
  organized
  , and
  detail-oriented
• Strong follow-through and a natural ability to prioritize
• Client-first mindset with emotional intelligence
• No CRM experience required
  —but you must be eager to learn quickly and take initiative

Work Schedule

• Tuesday - Saturday
  in-person at our Beverly Hills showroom
• Occasional weekend travel required for retail events

Key Objectives

• Deliver an exceptional client experience across every touchpoint
• Help drive deal flow by nurturing leads, following up consistently, and managing logistics

KPIs

• Lead Response Time:
  Under 30 minutes during business hours
• Follow-Up Completion:
  100% of open deals followed up weekly
• Client Engagement Rate:
  25%+ of past clients re-engaged quarterly
• Appointment Close Rate:
  40%+ conversion from appointments to active deals
• Sales Contribution:
  Assist in hitting monthly/quarterly sales targets
• Resolution Time for Service Requests: