Customer Engagement Program Performance Manager

WHAT YOU WILL ACHIEVE

• The Customer Engagement Program Performance Manager Secondee is responsible for developing, tracking, and analyzing key performance metrics and long-term impact outcomes for Customer Engagement Training programs.

• This role ensures learning effectiveness, program success, and business impact across digital, on-demand, in-classroom, and on-the-job experience design.

• The secondee will manage training program effectiveness evaluation, conduct business and strategic training needs analysis, and work cross-functionally with business analytics and commercial effectiveness partners.

• The role is pivotal in aligning training measures with business priorities, maintaining scorecards, and driving continuous improvement.

• The role is also responsible for optimizing GCET Budget Tracking and Financial reporting. Through the tenure of the secondment, this role will own and optimize budget tracking across GCET verticals and forecast future budget needs. The secondee will also optimize financial and organizational reporting, as well as enhancing procedural and training materials for GCET finance and budget procedures.

HOW YOU WILL ACHIEVE IT

• Define clear goals and metrics for training program delivery and business impact globally and locally, aligning with key business stakeholders to ensure training programs meet strategic requirements.

• Track and analyze effectiveness and business impact of training efforts, translating insights into actionable recommendations.

• Manage reporting and communication of training program performance to internal stakeholders.

• Drive process improvements in data optimization and performance measurement, including pursuing data architecture improvements for impact analyses.

• Advise on improvements to training curriculums based on performance attribution.

• Own and optimize process for tracking, reporting upon, and forecasting enrollment in GCET training.

• Enhance GCET Budget Tracking Tools and enhance decentralized Vertical budget tracking and forecasting program. 

• Develop automated monthly financial and organizational reporting collateral.

•  Bolster GCET Finance and Budget procedures and trainings, and develop collateral to contextual and train new CMO processes as needed.

QUALIFICATIONS

Must-Have

• BA/BS with at least 4+ years of experience.

• Expertise in program performance measurement and management.

• Strong data analysis and reporting skills.

• Strong technical acumen in Microsoft PowerPoint, Excel, and PowerBI or a demonstrated ability to quickly learn new data visualization tools is highly desirable.

• Ability to gather, synthesize, and translate business and functional requirements into actionable insights that align with stakeholder needs.

• Experience with Pfizer learning platforms and business measures for brands/CFCs.

• Previous leadership experience in commercial environments.

• Executive presence and ability to influence senior stakeholders.

• Excellent interpersonal, presentation, facilitation, and writing skills.

• Project management and organizational abilities.

• Creativity and innovative thinking.

• Strong judgment and decision-making skills.

• Experience leading diverse teams.

Nice-to-Have

• MBA/MS with at least 2+ years of experience or PhD/JD with any years of experience.

OTHER JOB DETAILS

• Last Date to Apply for Job: January 15, 2026

• Additional Location Information: North America - Any Pfizer Site

• Eligible for Relocation Package – NO

• Secondment 9 months

• If you are currently in a driving position with a fleet vehicle and this secondment does not require driving as an essential function of the position for 12 months or longer, you will be required to turn in your fleet vehicle for the duration of the non-driving secondment.  Please refer to the Fleet Policy and Procedures document for more information.

• There will be no change to your current work location.

• Position is considered Flexible, and colleagues are expected to comply with Log In For Your Day (LIFYD) requirements at site location (e.g. about 2.5 days a week in office).

Relocation assistance may be available based on business needs and/or eligibility.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations.  These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure.  Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable