ServiceMax / FieldFX Developer

Contract-to-Hire or Direct-Hire (Flexible)

Location:
Remote or Hybrid (Decatur, AL preferred if local)

Employment Type:
Contract-to-Hire or Direct-Hire Permanent

Travel:
10–25% (workshops, rollouts, stakeholder engagement)

Environment:
ServiceMax, FieldFX Mobile, Salesforce, Apex, Lightning Web Components (LWC), REST/SOAP APIs, CI/CD, Mobile Field Service Platforms

Expert Technical Solutions (ETS) is seeking a ServiceMax / FieldFX Developer to design, build, and support enterprise field service solutions used across operational teams. This role focuses on developing scalable, user-friendly field service workflows that improve technician productivity, scheduling accuracy, and service delivery.

The ideal candidate brings strong hands-on experience with ServiceMax, FieldFX Mobile, and Salesforce development, along with the ability to own solutions end to end—from discovery and design through deployment and long-term support. This role blends Apex development, Salesforce administration, integrations, and Agile leadership while mentoring other developers and partnering closely with business stakeholders.

Responsibilities

• Lead technical design and implementation of ServiceMax and FieldFX solutions on the Salesforce platform
• Configure and customize ServiceMax and FieldFX modules including Dispatch Console, FX Forms, FX Jobs, Ticketing, and Asset Management
• Develop and maintain custom Salesforce solutions using Apex, Flows, Lightning Web Components (LWC), JavaScript, and APIs
• Design scalable solutions supporting field operations, pricing, billing, inventory, and customer reporting
• Build and maintain integrations between ServiceMax, FieldFX Mobile, Salesforce, ERP systems, and document management platforms
• Support data migration, mapping, testing, synchronization, and data quality validation
• Provide day-to-day technical support for field technicians, dispatch, and operations teams
• Diagnose and resolve production issues including mobile sync failures, workflow errors, and data inconsistencies
• Maintain technical documentation including ERDs, integration specifications, runbooks, and deployment plans
• Mentor junior and mid-level developers through code reviews, guidance, and best practices
• Participate in Agile delivery including sprint planning, backlog refinement, demos, and retrospectives

Requirements

• 3–5+ years of experience with ServiceMax, FieldFX Mobile, or Salesforce development
• Strong understanding of field service processes including work orders, jobs, labor, parts, approvals, and invoicing
• Hands-on Salesforce development experience including Apex, Flows, Lightning Web Components, SOQL/SOSL
• Experience building FX Forms, mobile workflows, and FieldFX or ServiceMax integrations
• Experience with REST/SOAP APIs, data migration, and integration tooling
• Strong troubleshooting skills across mobile applications, data flows, integrations, and backend logic
• Experience working in Agile (Scrum or Kanban) environments
• Excellent communication and stakeholder collaboration skills

Preferred Qualifications

• ServiceMax Certified Administrator or FieldFX Mobile Certified Professional
• Salesforce certifications (Administrator, Platform Developer I/II, Service Cloud, Integration Architect)
• Experience in field-based or asset-intensive industries (industrial services, environmental services, utilities, etc.)
• Experience supporting offline-capable mobile workforce applications
• Familiarity with data governance, master data management, and security/compliance frameworks