Technical Support Specialist

Jobdescription

We are looking for a proactive and service-oriented IT Support Specialist to join our team for a temporary project. In this hands-on role, you will be the backbone of our digital operations, ensuring our business units have the reliable IT infrastructure and support they need to succeed.

• Location: Spreitenbach

• Start Date: As soon as possible

• Duration: 3 months

Your Mission

Your primary goal is to ensure business continuity by providing outstanding technical support and managing our local IT environment. You will be a key player in both daily operations and new digital deployments.

Your core responsibilities will include:

• End-to-End Asset Management: Oversee the full lifecycle of our IT assets (Dell clients, HP/Canon printers). This includes procurement, inventory management, and configuration using our in-house MDM tool (IMU).

• Incident & Service Management: Act as the 2nd level of support for all hardware and software issues. You'll manage and resolve incidents efficiently using our ticketing system (iDesk) and escalate when necessary.

• Project Support & Deployment: Provide crucial on-site technical support for the deployment of new digital projects and the lifecycle refresh of existing hardware.

• Infrastructure Maintenance: Perform preventive maintenance, routine monitoring, and basic hands-on tasks for our server and network infrastructure (cabling, responding to alerts).

• Vendor Coordination: Act as the local point of contact for our vendors, managing support tickets, upgrades, and change requests.

Your Toolkit & Environment

You'll be working with a mix of industry-standard and proprietary tools in a well-supported environment. You can always rely on our comprehensive knowledge base (Wiki) and a global helpdesk for support.

• Hardware: Dell Clients, HP/Canon Printers, HP Proliant Servers, Nutanix Hyper-converged Infrastructure.

• Software & Platforms: Windows 10, Windows Server 2016, VMware.

• Networking: Cisco/Aruba Switches.

• Core Tools: iDesk (BMC Remedy for ticketing) & IMU (our user-friendly MDM tool).

## What You'll Bring to the Table ?

We're looking for someone with a blend of technical skills and a service-oriented mindset.

• Experience: Proven experience in a technical support role, providing 2nd level support for hardware and software.

• Languages: German & English (fluent)

• Technical Skills: Strong knowledge of Windows 10 environments, client hardware, and printers. You have a general understanding of server, virtualization (VMware/Nutanix), and network concepts.

• Problem-Solver: You can take ownership of an issue, prioritize effectively based on business impact, and see it through to resolution.

• Service Mindset: You are passionate about helping end-users and providing excellent service.

• Adaptability: You enjoy a dynamic environment and can easily adapt to changing business needs and priorities.

• Proactive Attitude: You are an independent worker who enjoys learning on the job and identifying opportunities for improvement.

Moutusi Chattopadhyay

Angebot von Jobseeker (eventuell ist eine Anmeldung erforderlich). Auf Jobseeker hast du die Möglichkeit, einen personalisierten Lebenslauf zu erstellen und so deine Bewerbung zu beschleunigen.

Wünschenswerte Fähigkeiten

• VMWare

• Breitenbach, Baden-Württemberg, Germany

Berufserfahrung

• System Engineer
• Desktop Support
• Systems Administrator

Sprachkenntnisse

• German