Branch Supervisor

Branch Supervisor - Hourly Rate Range: $ $36.18

Exact compensation may vary based on skill, experience and location.  

• Professional Development Opportunities: Offering training programs, workshops, and mentorship.
• Recognition and Appreciation: Regularly acknowledging employee achievements and contributions.
• Flexible Work Arrangements: Providing options for remote work and flexible scheduling.
• Positive Company Culture: Fostering an inclusive, collaborative, and supportive work environment.
• Career Growth: Clear paths for career advancement and internal promotions.
• Work-Life Balance: Encouraging a healthy balance between professional and personal life.
• Employee Empowerment: Allowing employees to make decisions and have autonomy in their roles.
• Space of Belonging: ERGs, YOUnity Council and a focus around diversity, equity inclusion and belonging.  
• Wellness Programs: Promoting physical and mental health through wellness initiatives and resources.
• Strong Leadership: Having leaders who inspire, support, and guide their teams effectively.
• Sense of Purpose: Creating a sense of mission and aligning company goals with employees' personal values.

Branch Supervisor:

• Develop and maintain positive member and staff relationships.
• Ensure that staff members are providing consultative member service.
• Conduct member profiling methodology to determine member needs. Confer with members on various products and services to meet their needs. Explain benefits and features.
• Open accounts, accept loan applications, and conduct loan closings.
• Act as a bridge between members and departments to promote and enhance new and existing relationships.
• Resolve errors and member complaints.
• Initiate sales-and-service activities.
• Assist in achievement of branch sales and service goals, both from personal actions and encouragement of staff. Refer members to other areas of the Credit Union for assistance.
• Convert sales strategies provided by leadership into tactical, implemented daily actions; assist in the development and implementation of sales-and-service programs and campaigns.
• Develop and maintain a proactive book of business to create ongoing and new sales opportunities, and to increase member relationships.
• Track and assess results of subordinates.
• Perform operational duties.
• Responsible for the balancing functions of the branch and the Service Representatives.
• Maintain files.
• Complete regulatory reports.
• Conduct staff meetings on operational and regulatory matters.
• Perform branch audit functions, ensuring branch security procedures are carried out.
• Monitor and perform overrides and check approvals for team.
• Manage the branch's cash and negotiable items, within approved limits.
• Perform duties of a Service Representative, as needed, to ensure excellent member service.
• Participate in training and development.
• Conduct training programs on product knowledge, sales and service techniques, and security procedures.
• Review and monitor training progress for staff members.
• Train and develop subordinates to reach their full potential.
• Maintain and develop personal skills to achieve higher level of responsibility through ongoing internal and external programs.
• On a voluntary basis, participate in community activities.
• Perform administrative duties.
• Review and approve attendance reports and timecards.
• Prepare memos and correspondence.
• Complete and transmit timely sales referral and tracking reports.
• Act in a supervisory capacity.
• Establish schedules and develop work assignments to assure a smooth-running branch.
• Conduct monthly and annual staff performance reviews.
• Coach and counsel subordinates on an ongoing basis, give positive reinforcement, recognize and reward staff when warranted, and identify and take corrective action in the event of sub-standard performance.
• Implement emergency procedures, when necessary, to ensure the safety and well-being of staff and members.
• Other duties, as assigned.

• Excellent communication skills (verbal, written, listening skills, and empathy).
• Expert ability to build relationships with other leaders, business partners, and stakeholders.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.

• Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

• While performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls.
• The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision.
• The noise level in the work environment is usually moderate.