Product Owner

Summary

Delivers value to Business and BT stakeholders through the planning, execution, and delivery of high-quality software products and product enhancements through leading and mentoring an agile Product team. Develop and lead a team of people with a focus on skills and deliverables. Oversee and take accountability for team's actions, providing day-to-day hands-on direction. Engage directly with customers to ensure delivery of a high-quality, robust, and scalable product on a regular basis.

Responsibilities

• Owns the development and delivery of a software product in line with business needs
• Owns and drives key business relationships for the product
• Creates & maintains an executable backlog of product requirements
• Understands, defines, and communicates prioritization of product requirements with a mind toward business value and tradeoffs
• Assists with the distillation of product backlog requirements into user stories
• Participates actively in daily stand-ups, sprint planning meetings, sprint reviews and retrospectives to drive team alignment on product vision and value delivery
• Weighs business risks, issues, & impediments being experienced by the product team & actively assists with issue resolution
• Inspects product progress throughout the sprint and is empowered to make critical decisions and accept work completed by the team
• Supports product team members as they engage with stakeholders, build a backlog, and deliver work
• Maintains an analytical perspective during a crisis and supports crisis resolution.
• Holds self and others accountable for measurable high-quality, timely, and cost-effective results.
• Owns people management responsibilities for 1–3 business analysts
• Takes ownership of and is accountable for one or more complex products, features, components, or solutions and associated performance metrics.
• Ensures team level decisions align with priorities and strategic agenda for project/product.
• Leverages budget and other financial information to support staffing and business planning efforts.
• Identifies risks and their potential outcomes and proposes possible solutions to meet business objectives.
• Fosters an inclusive workplace where diversity and individual differences are valued.
• Participate in process analysis to determine areas of improvement using Lean and Agile methodologies.
• Presents results and/or demos with appropriate complexity for different audiences.

Mandatory Experience

• Bachelor's degree or equivalent
• 5-8 years experience as a Product Owner, Product Manager or Business Analyst with 3+ years of experience in an agile environment
• Strong understanding of Scrum, Lean, XP, Kanban and other agile development frameworks
• Proven experience managing design and delivery of low-to-medium complexity products
• Sound knowledge of emerging technologies focusing on cloud products, SaaS platforms, or Enterprise Applications

Preferred Experience:

• Salesforce certifications (e.g., Salesforce Administrator, Service Cloud Consultant).
• Experience with third-party tools and integrations (e.g., CTI, telephony, knowledge bases, other cloud technologies).
• Familiarity with JIRA, Confluence, or other product management tools.
• Prior experience in a contact center, customer support, or CRM-heavy organization.
• Leverage Salesforce capabilities (automation, reporting, dashboards) to improve sales productivity and provide actionable insights for leadership.
• Work with Business Teams to define and prioritize Sales Cloud enhancements to optimize core sales processes such as lead management, opportunity tracking, pipeline forecasting, and quote-to-cash workflows.

Competencies

• Strong product management skills with deep understanding of product vision and overall product lifecycle
• Demonstrated leadership and people management skills and ability to make decisions and set clear priorities
• Proven ability to recognize value and manage investments to maximize value delivered
• Strong stakeholder management and negotiation skills