Closing Shift Team Lead

Job Title: Closing Shift Team Lead

Job Summary:
We are seeking a dedicated and experienced Shift Leader to join our team. You will play a key role in ensuring exceptional customer service, maintaining high standards of quality. This will be strictly closing shifts, must be available to work closing shifts until 11pm, weekends and holidays.

Duties:
- Operate Register and Lottery Machines proficiently
- Ensure efficient operations and adherence to company policies and procedures
- Provide guidance, support, and training to team members
- Assist in resolving customer inquiries and issues promptly and professionally
- Maintain a clean and organized work environment
- Assist with lottery operations

Experience required:

• Must be 21 years or older.
• 1 year of convenience store experience required
• 1 year of Lottery experience required

Pay

-$15.00 an hour starting pay, More possible based on experience candidate brings in terms of Convenience store, Lottery sales and leadership experience.

If you are a dynamic individual with a passion for delivering exceptional service and leading a team to success, we invite you to apply for the Closing Shift Team Lead position. Join us in creating memorable experiences for our customers while fostering a positive work environment.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• Employee discount

Application Question(s):

• A client is upset about a service delay. He's speaking loudly and attracting attention.

What would you do?
A. Acknowledge his feelings and explain how you'll try to speed things up
B. Politely ask him to calm down and explain that getting upset won't help speed things up
C. Explain that all clients are equally important and you're doing your best
D. Suggest he contact the customer service hotline
E. Direct him to speak to your supervisor

• It's the busiest time of year and the team you manage is understaffed. With the current schedule, customer orders won't be fulfilled properly.

What would you do?
A. Offer incentives to employees who pick up extra shifts
B. Add a note to customer's orders warning them of possible delays
C. Ask human resources to hire more staff
D. Urge existing staff to work more quickly
E. Remove one quality control step to speed up the process

• A guest leaves a very positive, detailed online review about their experience at your hotel.

What would you do?
A. Reply publicly thanking the customer and mention an upcoming promotion
B. Reply and publicly offer a discount for a future stay
C. Create a broadly applicable thank you message that you can send to all positive reviewers
D. No response is required; focus on responding to any negative feedback

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Night Shift (Required)

Ability to Commute:

• Malad City, ID Required)

Work Location: In person