General Manager

Front of House / General Manager

Location: San Juan Capistrano, CA

Reports To: Ownership

Position Overview

As the Front of House (FOH) / General Manager, you will take full ownership of our San Juan Capistrano location. We are looking for a hands-on leader who thrives in a fast-paced environment and is passionate about high-quality donuts and coffee. You will be the face of the shop, responsible for cultivating a positive team culture, driving operational excellence, and ensuring every guest leaves with a smile.

The ideal candidate balances strategic leadership with daily execution, seamlessly coordinating between front-of-house hospitality and back-of-house production.

Key ResponsibilitiesStore Leadership & Culture

• Operational Accountability: Serve as the primary leader responsible for all store operations, safety, and guest satisfaction.
• Cultural Leadership: Foster a professional, inclusive, and energetic team environment; lead by example through "shoulder-to-shoulder" management.

Team Management & Development

• Talent Acquisition: Recruit, hire, and onboard a high-performing FOH team.
• Coaching: Provide consistent performance feedback, recognize achievements, and handle corrective actions with professionalism.
• Labor Management: Oversee all FOH scheduling and collaborate with the Kitchen Manager to ensure seamless BOH labor coverage.

Operational Excellence

• Daily Oversight: Supervise opening/closing procedures, food safety compliance, and shop cleanliness.
• Maintenance: Manage equipment service calls (including off-hours emergencies) and coordinate repairs with the Kitchen Manager.
• Innovation: Execute monthly menu rotations and launch "Novelty Donut" offerings.
• Catering: Manage the end-to-end catering process, from initial proposals to final delivery.

Guest Experience

• Quality Control: Ensure every guest receives "perfection in a box"—consistent donuts, premium coffee, and friendly service.
• Problem Solving: Resolve guest or staff concerns quickly and with a "service-first" mindset.

Financial & Inventory Management

• Cash Oversight: Manage daily POS reconciliation, weekly deposits, and change orders.
• Supply Chain: Oversee FOH inventory, including coffee beans, packaging, and disposables.
• Profitability: Monitor labor and COGS (Cost of Goods Sold) to drive sustainable sales growth.

Qualifications

• Experience: 3+ years of management experience in hospitality, food service, or specialty retail.
• Leadership: A proven track record of building teams and holding staff accountable.
• Expertise: Deep understanding of POS systems and cash management.
• Attitude: A hands-on "doer" who isn't afraid to jump on the line or the register during a rush.
• Organization: Exceptional detail orientation—you notice the small things that others miss.
• Passion: A genuine love for the community of San Juan Capistrano and the art of hospitality.

Work Environment & Requirements

• Must be available to work early mornings, weekends, and holidays (peak donut hours).
• Ability to stand for long periods and lift up to 30 lbs.
• Must be reachable for emergency maintenance or operational needs off-hours.

Pay: $68, $75,000.00 per year

Benefits:

• Employee discount
• Paid time off
• Paid training

Work Location: In person