Operations Director

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

Operations Director
New York, NY
At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
The Operations Director contributes to the overall commercial success of the boutique by upholding Maison compliance and achieving operational excellence. In a highly dynamic and collaborative environment, the Operations Director oversees all aspects of the day-to-day processes, including management and development of the Operations team to ensure key administrative support for transactional activities, financial compliance, logistics, inventory control, and effectively leads the implementation of policies and procedures.
Key Responsibilities:
Responsible for implementing an organization that supports the overall efficiency of the boutique
- Collaborate with the team of Managers to lead key initiatives that will enhance organizational efficiency
- Support the Operations Manager to ensure compliance and fluidity of administrative and logistical tasks
- Support Deputy Director with boutique controllable operating expenses: monitoring, analysis and action plan recommendations in order to optimize controllable costs
- Partner with Operations Manager to ensure an effective inventory control process
- Responsible for maintaining proper documentation and store procedures to ensure compliance with brand and legal requirements
- Partner with Operations Manager to ensure boutique is properly prepared for audits and lead follow up action plans
- Partner with boutique management to prepare and communicate the master boutique schedule, ensuring a long-term vision of events, trainings, visitors, etc.
- Liaise with other boutiques and departments such as Public Relations, Merchandising, Executive Offices, IT Service Desk, etc. as needed
Manage and develop team
- Motivate and support the operations staff offering guidance and assistance as needed
- Regularly conduct team meetings, ensuring that staff is aware of the tasks, targets and opportunities
- Actively recruit and maintain talent pipeline
- Partner with management to identify training needs and coaching opportunities for the staff
- Lead the performance management process through regularly scheduled individual meetings with the operations staff including biannual performance review
- Assess potential and propose development opportunities in partnership with boutique management, HR and Career Committees
- Perform administrative and HR tasks including but not limited to scheduling, payroll and overtime management
- Responsible for creating a positive and united work environment amongst all staff
- Spot coaching and management of spoken and written communication, including peer interactions
Functional management of the mansion workshops
- Partner with Director of Merchandising and Workshop Manager in the daily operation of the workshop to ensure alignment with boutique needs
- Set weekly touch base with Workshop Manager to discuss workflows and client related opportunities
Liaison with Richemont Security
- Partner with Richemont Security team to ensure the boutique is in compliance with group security guidelines  
- Collaborate with Richemont Security team to ensure alignment with boutique needs
Knowledge and compliance
- Ensure proper understanding and execution of all brand guidelines and procedures
- Possess in depth understanding and knowledge of brand and full range of all products and services
- Deeply understand and comply with Cartier security and operational procedures 
Talent and leadership
- Consistently elevate the level of operational excellence and ensure all day-to-day processes are effective and efficient (e.g., boutique organization, workflow, etc.); collaborate with management regional leaders to provide ideas and solutions to client-facing teams
- Build a transversal team and set expectations so all team members are responsible for operations
- Exhibit a high degree of professional maturity and lead by example
- Lead with authenticity and drive transparency, serve as a consistent and communicative voice with key updates and information
- Inspire and engage team members by connecting them to the bigger picture of operational strategies, provide clear and motivational individual/team updates and feedback, foster inclusive culture within the boutique
- Build interpersonal trust by creating a safe space and sense of belonging, embrace and integrate diverse perspectives
- Create team spirit and cultivate an environment where team members are recognized as valued contributors to the overall success of the boutique
- Hold talent accountable for demonstrating Cartier competencies and behaviors to achieve goals and KPIs
- Train, develop, and motivate team Operations team; show proactive leadership by facilitating idea generation and creative problem solving; drive ongoing learning
- Deliver and document clear and consistent performance management feedback, provide ongoing coaching (on-the-spot, etc.) to ensure individual development and high performing team
- Have a 360 view of talent (internal and external), and serve as a "talent ambassador" by conducting external pipelining activities
- Be an active member of the network Operations community
Knowledge and compliance
- Possess basic understanding and knowledge of brand and full range of all products and services
- Deeply understand and comply with Cartier security and operational procedures
Education:
- MBA is preferred
- Bachelor's degree in a business-related field
Required Experience:
- 10 years of operations management experience in luxury retail environment
- Required experience in leading leaders and managing direct reports
Technical Abilities:
- Excellent computer skills and use of technology
- Exceptional skills in Microsoft Office applications, especially Excel
- SAP knowledge preferred
- Additional language skills are a plus
Personal Skills:
- Must be available to work retail hours (including evenings and weekends), overnight travel for trainings, client events, and other business events as needed
- Ability to work in a fast-paced, evolving environment
- Excellent analytical, organizational, and interpersonal communication skills are required
- Strong understanding of client service needs and priorities (internal and external)
- Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision
- Collaborative approach with ability to foster a positive and inclusive work environment
- Ability to motivate and inspire others, and instill trust
- Proactive approach to analyzing business and human resource needs
WE OFFER
We care about our associate's health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change. At Richemont, We Craft the Future
Expected salary range: $160,000 to $170,000. Please note, salaries will be negotiated based on relevant skills and experience.

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