Client Services Representative Supervisor

Position Overview

The Customer Service Supervisor will lead the customer service team and act as a key link between clients, warehouse operations, billing, and routing. This role requires excellent communication, leadership, and problem-solving skills, along with solid hands-on experience in core 3PL functions such as EDI, billing, VAS, and transloading.

ABOUT US:

We are a fast-growing third-party logistics company located in Los Angeles, California. We specialize in warehousing, ecommerce fulfillment, pool distribution, consolidation, deconsolidation, store and at home deliveries and port drayage. QX Logistix supports many of the largest retail, manufacturers, and ecommerce businesses in the country. We are strongly committed to providing the best in customer service and run our business with an entrepreneurial and collaborative style.

Key Responsibilities

• Supervise, train, and mentor customer service representatives while maintaining high service standards.
• Manage EDI workflows—including order transmission, ASNs, routing requests, labeling, and troubleshooting errors.
• Oversee billing accuracy for storage, handling, VAS services, transloading, transportation, and fulfillment.
• Coordinate VAS (Value-Added Services) tasks such as labeling, kitting, rework, packaging, and special projects.
• Support and monitor transloading activities, including inbound receiving, cross-docking, and outbound scheduling.
• Ensure all customer routing requirements and shipping guidelines are followed.
• Maintain strong communication between customer service, warehouse operations, transportation, and accounting teams.
• Review and maintain SOPs for customer service, EDI, billing, VAS, and transloading workflows.
• Work in a fast-paced environment while managing multiple priorities and deadlines.
• Analyze performance metrics such as order accuracy, billing accuracy, EDI turnaround, and customer satisfaction.
• Assist with onboarding new customers, including setup of EDI, VAS expectations, billing rules, and routing requirements.

Qualifications

• 2–5 years of customer service experience in a 3PL, logistics, warehouse, or distribution environment.
• High School Diploma/GED plus 2+ years of experience OR a relevant technical certificate.
• Previous supervisory or team lead experience is required.
• Hands-on experience in:
• EDI processes
• Billing and invoicing for 3PL services
• VAS (Value-Added Services) such as labeling, kitting, and repacking
• Transloading and/or cross-dock operations
• Working in a fast-paced warehouse environment
• Strong communication, organizational, and problem-solving skills.
• Ability to lead a team, resolve issues quickly, and maintain professionalism under pressure.
• Proficiency with WMS/TMS systems and strong attention to detail.
• Customer-focused mindset with the ability to build strong relationships.

Why be part of the QX Team?

· Great compensation

· Paid time off

· Health, dental and vision Insurance

· Room for growth and career development

· Collaborative environment

Job Type: Full-time

Pay: $60, $70,304.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Client Services Representative : 3 years (Required)
• WMS/TMS: 4 years (Required)
• supervisor: 3 years (Preferred)

Work Location: In person