Front Desk Agent

Overview
We are seeking a part-time dedicated and enthusiastic Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will have a strong background in hospitality management and a passion for delivering outstanding customer service. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless check-in and check-out experience.

Responsibilities

• Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
• Manage the front desk operations, including check-ins, check-outs, and reservations.
• Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
• Maintain accurate records of guest information and transactions using multi-line phone systems and hotel management software.
• Assist with night audit duties as required, ensuring all financial transactions are processed accurately.
• Address guest concerns promptly and professionally to enhance guest relations and satisfaction.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
• Uphold high standards of phone etiquette while managing incoming calls efficiently.

Requirements

• Must have previous experience in hospitality.
• Previous experience in hotel management or front desk operations is preferred.
• Strong customer service skills with the ability to handle diverse guest needs effectively.
• Familiarity with resort environments and hospitality practices is an advantage.
• Excellent communication skills, both verbal and written, with a focus on guest relations.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• Proficient in using multi-line phone systems and basic computer applications related to hotel operations. Join us as we strive to provide exceptional hospitality experiences for our guests

Job Type: Full-time

Pay: From $16.00 per hour

Work Location: In person