Front Desk

Front Desk & Program Support Assistant (Part-Time, Bilingual)

PAL Center
Redwood City, CA
$22–$25 per hour
Part-Time | Afternoons & Evenings (Weekdays)
Bilingual (English/Spanish) Required

About PAL Center

PAL Center serves youth and families in Redwood City and North Fair Oaks through mentorship, wellness, enrichment, and educational programming. We are committed to creating a safe, welcoming, and inclusive environment for our community.

Position Summary

We are seeking a dynamic and organized Front Desk & Program Support Assistant to join our team This vital role combines front desk responsibilities with program support duties, ensuring smooth daily operations . This role is the first point of contact for families, youth, and visitors and plays an important role in ensuring families feel welcomed, informed, and supported. The ideal candidate will be energetic, detail-oriented, and possess excellent communication skills, ready to create a welcoming environment while efficiently managing administrative tasks.

This is a great opportunity for someone who enjoys customer service, working with youth and families, and being part of a mission-driven organization.

Key Responsibilities

• Greet families, youth, staff, and visitors warmly and professionally (English & Spanish)
• Manage front desk operations during program hours
• Answer and direct phone calls and general inquiries
• Support student sign-in and sign-out procedures
• Assist with program registration and surveys
• Receive, log, and organize packages and deliveries
• Provide short-term, supportive supervision for students in the lobby during transitions
• Share verbal reminders and promote upcoming programs and events
• Assist with basic administrative tasks (copying, filing, data entry)
• Help maintain a clean, organized, and welcoming lobby area

This role follows established safety protocols and works under staff guidance. It does not provide medical care, discipline, or instructional support.

Qualifications

• High school diploma or equivalent required
• Fluency in English and Spanish (verbal communication required)
• Experience in customer service, front desk, or administrative support preferred
• Experience working with youth, families, or in community-based settings preferred
• Strong communication and interpersonal skills
• Ability to remain calm and organized in a busy environment
• Proficiency in computer literacy including Microsoft Office Suite, Google Workspace, and data entry tools.
• Reliable, punctual, and able to follow procedures
• Willingness to complete required background checks

How to Apply

Please submit a resume and brief cover letter to:

Jade Martinez, Associate Director

PAL Center is an equal opportunity employer and is committed to diversity, equity, and inclusion.

Job Type: Part-time

Pay: $ $25.00 per hour

Expected hours: No more than 25 per week

Work Location: In person