Field Service Technician

Field Service Technician - Vape Hardware

Location: United States (Nationwide Travel Required)
Travel: 40–70%
Employment Type: Full-time

Compensation:
Salary Range: $70,000 – $75,000 annually (based on experience, education, and other qualifications)

Position Overview
We are looking for a Field Service Technician to support our cannabis vape hardware business by traveling to customer sites and resolving after-sales technical issues.

This role is hands-on, field-based, and requires strong technical problem-solving skills, independence, and the ability to communicate professionally with customers on-site. The position serves as a critical bridge between customers, internal QA/R&D teams, and operations.

Key Responsibilities

• Travel to customer locations to diagnose and resolve vape hardware-related issues
• Perform on-site inspections, testing, troubleshooting, and minor repairs or replacements
• Support customers with device setup, usage optimization, and operational guidance
• Collect and document field failure data, customer feedback, and root-cause observations
• Coordinate with internal QA, R&D, and operations teams on corrective actions
• Assist with handling high-priority or escalated after-sales cases
• Provide basic on-site training to customer teams when needed
• Prepare clear service reports after each on-site visit

Required Qualifications

• Bachelor's degree in Mechanical Engineering, Industrial Engineering, Electrical Engineering, Electronics Engineering, or a related technical field
• 2+ years of experience in field service, technical support, or after-sales support
• Strong hands-on troubleshooting ability for hardware, mechanical, and electronic systems
• Ability to troubleshoot technical issues independently in customer-facing environments
• Ability to independently diagnose issues and execute solutions in customer-facing, on-site environments
• Strong communication skills and professionalism when dealing with customers
• Comfortable with frequent travel (air and driving, 40–70%)
• Valid driver's license and ability to travel nationwide
• Organized, responsible, and detail-oriented
• Strong documentation and reporting skills
• Fluent in Mandarin Chinese and English (spoken and written) to effectively communicate with overseas factories and internal engineering teams is a plus

Preferred Qualifications

• Experience with vape devices, battery-powered devices, or consumer electronics
• Experience working with OEM/ODM hardware products
• Familiarity with quality control, failure analysis, or RMA processes
• Cannabis industry experience is a plus, but not required

What This Role Is NOT

• This is not a call-center or desk-only customer service role
• This is not a sales position
• This role focuses on problem resolution, field execution, and technical support

Equal Opportunity Employer:
We are proud to be an Equal Opportunity Employer and value diversity. All employment is decided based on qualifications, merit, and business needs, without regard to race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.